This position is a part of the Employee Solutions Contact Center with the primary focus of providing Tier 1 support to FedEx employees. This position combines elements of payroll and HR expertise, requiring individuals to be proficient in those areas while servicing customers and ensuring a positive experience across multiple channels. This is a US-focused position.

Under general supervision performs the following activities:

PRINCIPLE DUTIES AND RESPONSIBILITIES

Communication: Communicate clearly and effectively with customers.

Inquiry resolution: Responds to employee inquiries using call scripts or standard operating procedures, and/or escalates more complex cases to the appropriate business area for resolution.

Maintain records: Maintain accurate and detailed records of customer interactions and transactions.

Adhere to compliance: Act as the liaison between employees, payroll, HR and other departments, ensuring data accuracy, timeliness, compliance with service level agreements, applicable policies, laws and regulations.

Perform other duties as assigned





Minimum Education

High School diploma or equivalent education. Some bachelor’s degree preferred

Related experience may offset degree requirements and related education/degree may offset experience requirements.

Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (750 points).

Minimum Experience

0 - 1 year experience in customer service, back Office information systems support, payroll or human resources.

Knowledge, Skills and Abilities

Strong communication skills, both verbal and written.

Demonstrated ability to adapt to change and navigate multiple software applications simultaneously.

Ability to manage and accurately process payroll inquiries for a high-volume service environment.

Strong problem-solving abilities to identify issues and provide effective solutions in a timely manner.

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📌 :Employee Solutions Representative Associate (Nezahualcóyotl)
🏢 Fedex Group
📍 Nezahualcóyotl