The Account Manager serves as the primary contact for key customers in Contract Logistics operations.
Responsible for maintaining and developing long-term relationships, ensuring service quality, managing operational performance, and identifying growth opportunities within existing customer accounts.Responsibilities- Manage day-to-day communication with assigned customers to ensure operational excellence and satisfaction- Coordinate with warehouse, transportation, and support teams to meet KPIs and contractual commitments- Analyze performance metrics, prepare reports, and lead regular business reviews with clients- Handle issue resolution and escalation management to maintain service continuity- Identify and implement process improvements to enhance efficiency and service quality- Develop strategic account plans to drive retention and organic growth (upselling/cross-selling)- Support pricing reviews, renewals, and contract negotiations- Act as the "voice of the customer" within the organization,



ensuring alignment between client expectations and operational capabilitiesQualifications- Bachelor's degree in Logistics, Business, Engineering, or related field- 3–5 years of experience in account management, operations, or customer service within warehousing management and logistics- Strong background in contract logistics(warehousing and in land transportation)- Excellent interpersonal, communication, and problem-solving skills- Strong analytical mindset and ability to manage multiple accounts simultaneously- Proficiency in MS Excel, Power BI, or other data visualization tool- Fluent in both English and SpanishPreferred Skills- Experience with leading logistics company or handling large regional key accounts- Knowledge of warehouse and transportation management systems (WMS/TMS)- Familiarity with Lean, Six Sigma, or continuous improvement methodologies

📌 Sales Account Manager - Contract Logistics (Tequisquiapan)
🏢 CJ LOGISTICS
📍 Tequisquiapan