Redefine the future of customer experiences.
One conversation at a time.At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform.
Powered by AI, driven by human innovation.Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes.
Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.Location:This is an onsite role based at Nextiva's Guadalajaraoffice (Calle Amado Nervo ****,Jardínesdel Sol, ***** Zapopan, Jal.)Working together onsite strengthens how weoperate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment.The Technical Onboarding Specialist / Onboarding Technician is responsible for guiding new customers through the setup, configuration, and successful adoption of Nextiva's platform.
This role combines customer support, technical configuration, and product training to ensure a seamless onboarding experience.Key ResponsibilitiesAssistcustomers withinitialaccount setup via phone and screen shareGuide customers through login, configuration, and product functionalityConfigure accounts, call flows, and devices with accuracy and attention to detailPerform network checks and basic troubleshootingTest configurations to ensure successful implementationDeliver customer training on features and product usageMeet daily productivity and performance metrics (appointments, call handling, completion rates)Handle both inbound onboarding calls and scheduled appointmentsCross-functional collaboration:Partner with teams such as Sales, Product Support, CRM,



and other internal groups to improve the overall customer experienceAI & Future-Focused ResponsibilitiesDemonstrate interest in AI tools and automation in customer support/onboarding workflowsCollaborate with AI-driven onboarding systems by handling escalations or edge cases AI cannot resolveContribute insights to improve AI onboarding agents based on real customer scenariosAdapt to a future-state environment where onboarding is increasingly AI-assisted and backend-focusedQualificationsProficient English (written and verbal communication)Experience in a customer-facing or support roleStrong problem-solving and troubleshooting skillsStrong communication and active listening skillsCommitment to delivering amazing customer serviceAttention to detail and time managementBasic technical aptitude (software support, device setup, networking fundamentals)Ability to work evening/night shifts aligned to U.S. business hours (Mon–Fri 4:00 pm – 3:00 am)PreferredExperience with CRM toolsMicrosoft Office proficiencyVoIP experience preferredBasic networking knowledgeExposure to or curiosity about AI tools, automation, or prompt-based systemsNextiva DNA (Core Competencies)Drives Results: Action-oriented problem solvers who quickly bring clarity andsimplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum.
They act swiftly and pragmatically, learning and improving as they go.Critical Thinker: Data-driven,forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations.
They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.Right Attitude: Collaborative, competitive,



and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, andcare for customers and teammates.Total RewardsOur Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.Our compensation packages are tailored to each role and candidate's qualifications.
We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation.
We aim to offer competitive salaries or wages that reflect the value you bring to our team.
Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.Health- Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverageInsurance-Life Insurance (24 times your monthly salary)Work-Life Balance- Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation timeFinancial Security-Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)Wellness-Employee Assistance Program and comprehensive wellness initiativesGrowth-Access to ongoing learning and development opportunities and career advancementAt Nextiva, we're committed to supporting our employees' health, well-being, and professional growth.
Join us and build a rewarding career!
#LI-SP1 #LI-ONSITEFounded in ****, Nextiva has grown into a general leader trusted by over 100,000 businesses and 1M+ users worldwide.
Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.Want to see what life at Nextiva is all about?
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📌 Technical Onboarding Specialist (Jalisco)
🏢 Nextiva
📍 Jalisco