Logistics Coordinator / In-Country Enablement Ops
Passport Global
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Please watch this 2-minute video first:
Remote — Mexico | Full-time | Independent contractor
Monday–Friday, U.S. business hours (any U.S. time zone)
Pay:
$1,800 to $2,080 USD / month depending on experience
Please watch this 2-minute video first:
About Passport Global
Passport Global's unique combination of technology, logistics, and expertise helps brands simplify integral commerce and boost international growth.
Uniquely positioned as a partner that goes beyond traditional carriers and outsourcers, we combine innovative technology with in-house logistics and industry expertise. Our approach is to provide world-class services, empowering brands to grow while maintaining control over their stores, data, and cash flow.
About the Role
Passport's In-Country Operations team is organized into three areas: Marketplace Management & B2B, Freight Management, and 3PL. This role sits on the 3PL side, at the end of the shipping process.
Passport doesn't own warehouses. It partners with third-party logistics providers (3PLs) across Canada, the UK, the EU, Australia, and Mexico, with multiple partners per region. This person makes sure everything runs correctly in those partners' warehouse management systems (WMS): SKUs are set up, inbound shipments are received in full, and direct-to-consumer (D2C) orders flow out on time. Amazon and B2B orders are handled by other teams.
The work is largely ad hoc. Every day brings a different request from a client or a 3PL, so the role suits someone who problem-solves on the fly and follows up relentlessly until things are closed. Reporting on 3PL performance is mostly pre-built (including Passport's internal AI tools), but you'll be expected to catch red flags, spot when a report breaks, and build reporting for new warehouses as the network grows.
Responsibilities
Serve as the primary point of contact for 3PL partners across all regions; open tickets and follow up persistently until issues are resolved




Create ASNs for inbound shipments in each 3PL's WMS
Monitor inbound shipments, confirm they're received in full, and investigate and reconcile receiving discrepancies
Maintain SKUs across the WMSs, including setting up new products ahead of client product launches
Monitor outbound D2C order flow and flag issues with the 3PLs
Monitor 3PL performance against SLAs (order processing, receiving, special projects) using existing reports; flag red flags and broken reports; produce weekly summary reports
Build SLA reporting for new warehouses as the 3PL network grows
Coordinate and track client special projects at the 3PLs, including kitting, labeling, product launches, and pack-out of B2B shipments
Analyze shipment, order, and inventory data to identify efficiencies
Document and improve supply chain processes and support key continuous-improvement initiatives
Requirements
2+ years in logistics, supply chain, 3PL, or warehouse operations
Hands-on experience with a warehouse management system (any WMS)
Strong Microsoft Excel and Google Sheets skills
Analytical mindset: able to read reports, spot anomalies, and turn data into insights
Strong problem-solving skills and comfort with a high volume of ad hoc, changing requests
Reliable follow-through: you chase open items with warehouses until they're closed
Excellent communication and organizational skills, with strong attention to detail
Proactive and self-motivated
Full professional English (written and spoken); native or fluent Spanish
Degree in Logistics, Supply Chain Management, or a related field
Based in Mexico, within easy reach of a major airport. The team gets together in person every so often, and you may need to fly for those gatherings.
Nice to Have
Proactive use of AI tools to work faster; familiarity with Parabola is a plus
Experience coordinating with multiple 3PLs or fulfillment partners across countries
Background in e-commerce / D2C fulfillment
Application Process
Apply
20-minute AI interview
20-minute interview with Latin Remote Workers
Practical take-home assessment
Interviews with Passport Global

📌 Logistics Coordinator (México)
🏢 Latin Remote Workers
📍 México