Paylocity is an award‐winning provider of cloud‐based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest‐growing HCM software providers worldwide by offering an intuitive, easy‐to‐use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

Job Type
Full-time

Position Overview

The Lead Implementation and Services Ops manages the operations for their designated team. This includes providing leadership, coaching, training and mentoring to their team, and ensuring all critical aspects of department issues are met and resolved appropriately. The Lead meets with and provides coaching and feedback to their employees around areas of improvement and identify areas of success.

The Lead is instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success. The Lead must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done.

Primary Responsibilities Supervising the work/operations of their assigned group on a day‐to‐day basis which may include delegation of work assignments to various team members Provide support, training and assist with coaching and development of new and existing team members Facilitate business and/or team update communications and ensure clarity of expectations through regularly occurring meetings,



1:1s or team huddles Are expected to provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues which are generally followed by the manager Developing and implementing action plans to improve team or individual performance Positively and effectively handle escalated issues from customers or internal teams in a collaborative "win‐win" approach. Troubleshoot escalated departmental issues and offer solutions that align to both satisfaction and organizational direction (tiered approach)

and pivot when necessary while also effectively leading the team through change Education And Experience Bachelor's degree preferred Must demonstrate business‐level English proficiency, both written and spoken, to collaborate effectively with English speaking general teams. 2+ years prior experience in a client‐supporting operations role Prior experience leading a team Proficiency in MS office Physical Requirements Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7‐8 hours a day. Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal‐opportunity employer .



Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio‐economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Mexico Job Applicants and applicable Mexican data protection laws. #J-*****-Ljbffr

? Lead implementation and services ops - guadalajara, mexico (Jalisco)
? Paylocity
? Jalisco

📌 Lead Implementation And Services Ops Guadalajara, Mexico (Jalisco)
🏢 Empresa reconocida
📍 Jalisco