Call Center Services International seeks an experienced trainer to lead the debt collection team in a busy call center. You will coach staff, track metrics, and ensure compliance with FDCPA/CFPB guidelines while reporting results to executives to help hit financial targets.
The role combines coaching, process improvement, and clear communication to drive productivity and ensure high-quality customer interactions in a fast-paced environment.
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📌 Debt Collections Training Lead (Xico)
🏢 Ccsi
📍 Xico