Wipro in Mexico is seeking a Service Desk Analyst to be the first point of contact for B2B users calling the Wipro Service Desk to troubleshoot end user issues in line with the company’s Service Desk objectives. You will handle calls, emails, and chats, log tickets, and provide timely updates while maintaining key performance indicators such as accuracy, SLA adherence, and customer satisfaction.
This role offers learning opportunities across software and hardware support and a chance to
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📌 Bilingual Service Desk Engineer: First-Line IT Support (Centro)
🏢 Wipro
📍 Centro