Customer Service Representative, Inbound Calls Remote (Mexico) · Full-time contractor · US Pacific hours Hirably is looking for a bilingual Customer Service Representative to join a US home services company (electrical, plumbing, heating and air) in Washington State. You answer the phone when a customer calls with a problem, get the details, and book the service call. That's the whole job, and doing it well is what keeps the technicians busy. What we offer ● Pay: MX$16,275, as an independent contractor. ● Remote, work from home. ● 12 paid days off per year. ● Year-end bonus, paid in December. ● 7 US holidays off, following the client's calendar. ● Laptop and equipment provided and set up by Hirably. ● Monday to Friday, US Pacific hours, fixed schedule. What you'll do ● Answer inbound calls live, in English, during US Pacific business hours. ● Understand what the customer needs (electrical, plumbing, HVAC), where they are, and how urgent it is. ● Book the appointment in the company's scheduling system with the right technician and time slot,



and confirm it with the customer. ● Capture name, address, phone, email and a clear description of the issue on every call. ● Return missed calls and voicemails the same hour. ● Handle basic questions on service areas, hours and pricing ranges; route anything technical to the office. ● Keep the schedule clean: reschedules, cancellations and notes go in the system, not on paper. What you bring ● Confident, friendly English on the phone. Customers will be stressed (no hot water, no power); you stay calm and get them booked. ● 1 years in customer service, call handling, appointment setting or dispatch. Home services, medical offices or dealerships are a plus. ● Comfortable with scheduling or CRM software; ServiceTitan, Housecall Pro or Jobber experience is a plus, not required. ● Reliable internet and a quiet place to take calls. ● Organized and quick on the keyboard: you type while you listen.

📌 Customer Service Representative (México)
🏢 Hirably
📍 México