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- 2020 Fortune’s World Most Admired Companies (14th)
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- 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
- 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
- 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
- 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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RC LM060: Global Service Agent (Open) LM060: General Service Agent Full time Carretera Estatal 200 Querétaro Tequisquiapan #200 Aeropuerto Intercontinental Querétaro 76295 Querétaro, QUE Mexico

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities,



sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description: Under general supervision perform the following activities:

- Maintains control of heavy export cargo.
- Provides support to sales, customs, and ramp operations in their quest for the efficient movement and clearance of dangerous goods, freight, or other type of shipments.
- To identify systemic and recurring service issues through research and elevate them to the appropriate person for resolutionMonitors shipments, researches transit delays, and initiates actions to complete delivery; notifying customer of shipment status and actions taken to meet commitment should delays occur.
- Advises customers on the documents required and the correct completion of paperwork required for their shipments. Assists with scheduling/booking pickups.
- Acts as a liaison between sales, customer, brokers, shippers/recipients, origin station/ramp, regulatory agencies, FedEx companies, and others to ensure delivery of shipments.




- Visits designated accounts to improve customer satisfaction and works in conjunction with sales to maintain and generate additional revenue.
- Audits assigned international paperwork for correct completion
- Assists customers with obtaining estimates of duties and taxes
- Assists customers in the resolution of billing issues and in initiating requests for credits/refunds
- Advises customers on features of service for all FedEx express international services. Advises and assists customers on use of tools available through FedEx.com.
- Coordinates activities, which include assignments, to ensure customer problems are resolved and paperwork required for shipments is completed.
- May be required to perform other duties as assigned

Minimum Requirements

Minimum Education

- High School Degree/Equivalent
- Proficiency in English (450 TOEIC points).

Minimum Experience

- Three (3) years work experience providing direct customer service related to international transportation, freight forwarding, dangerous goods or brokerage service.

Minimum Required Skills

- Knowledge of mainframe, PC systems, & web based applications (i.e. COSMOS, KIAC, VISA, CHEERS, FAMIS, CAGE, AMBASSADOR, etc.) and PC software, (i.e. word processing, spreadsheet, etc).
- Excellent human relations and communication skills.
- Good analytical and prioritizing skills.
- Ability to successfully complete all basic and recurrent training.
- Flexibility to work different shifts required.
- Experience working in a fast-paced environment preferred.
- Fluent in English preferred.

Vigencia del boletín: del 1 al al 7 de Septiembre del 2026. Job Posting End Date:

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📌 : Global Service Agent (Santiago de Querétaro)
🏢 Fedex Express México
📍 Santiago de Querétaro