Boldr is seeking a Senior Customer Advocate to manage email and chat support, addressing inquiries and resolving complaints for client products and services. You will collaborate with internal and external teams to deliver timely, professional customer service and ensure satisfaction across channels.
The role requires strong written English and German, SaaS experience, and a track record of supporting US ecommerce customers from a home office or structured remote environment.
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📌 Senior SaaS Customer Experience Advocate (Email & Chat) (Cancún)
🏢 Boldr
📍 Cancún