Senior Account Manager KogniVera Cuajimalpa de Morelos, Ciudad de México, Ciudad de México, MX

Descripción del trabajo

WE’RE HIRING | SENIOR ACCOUNT MANAGER – TECHNOLOGY & STRATEGIC ACCOUNTS Santa Fe, Mexico City Hybrid – regular client-site presence required Full-Time Contractor USD/monthly Private Major Medical Insurance Advanced Technical & Business English – MANDATORY

We are looking for a Senior Account Manager with a strong combination of enterprise account management, technology sales, account mining, project delivery, Salesforce experience, and client relationship management. This is not a traditional sales-only Account Manager role. We need someone who can grow strategic accounts while working closely with clients, Sales, Project Management, Delivery, and technical teams.

Key Responsibilities

- Own and grow strategic enterprise client relationships.
- Drive account mining, identifying new projects, upselling, cross-selling, renewals, and expansion opportunities.
- Build and maintain relationships with C-level and senior stakeholders.
- Manage account strategy, pipeline, forecasting, revenue growth, and account health.
- Work closely with Salesforce and CRM environments to manage accounts, opportunities, pipeline, forecasts, and client activity.
- Partner with Project Management, Delivery, Product, Engineering, and technical teams throughout project execution.
- Manage client escalations, delivery risks, and recovery plans.
- Support proposals, SOWs, contract negotiations, renewals, and commercial discussions.
- Understand project delivery fundamentals including scope, timelines, budgets, dependencies, risks, change requests, critical path, and project profitability.
- Balance client expectations with technical feasibility and delivery commitments.

What We’re Looking For





- 10+ years of relevant professional experience in Account Management, Strategic Accounts, Client Relationship Management, Enterprise Sales, Service Delivery, or related technology environments.
- Strong experience managing enterprise technology accounts.
- Proven success in account mining, upselling, cross-selling, renewals, and revenue expansion.
- Strong experience with Salesforce is highly important, particularly for:
- Account and opportunity management
- Pipeline management
- Sales forecasting
- Account planning
- CRM reporting and activity tracking

- Experience with IT services, Salesforce solutions, SaaS, managed services, cloud, digital transformation, eCommerce, retail technology, or enterprise software.
- Strong understanding of Project Management fundamentals, including:

- Fixed-bid engagements
- SOWs and scope management
- Change requests / scope changes
- Critical Path and project dependencies
- Risks, milestones, timelines, and budgets
- Project profitability

- Proven experience managing client escalations and complex delivery situations.
- Ability to coordinate effectively across Sales, PMO, Delivery, Finance, Product, and technical teams.
- Strong commercial and negotiation skills.
- Experience interacting with executive and C-level stakeholders.

The adecuado candidate can confidently answer: How do you mine and grow an existing account? How have you used Salesforce to manage your accounts and pipeline? How do you handle a client escalation? What happens when a client requests additional scope on a fixed-bid project? What is Critical Path and how can it impact delivery? How do you manage a situation where the client expects a deadline that Delivery cannot meet? If you have a strong background combining enterprise technology sales, Salesforce, strategic account growth, project delivery, and client management , we’d love to hear from you.

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📌 Senior Account Manager (Xico)
🏢 KogniVera
📍 Xico