Company Description Mercury Sols (Mercury Solutions) is an IT business solutions company that delivers web development, e-commerce, mobile and iOS app development, graphics design, high-quality content writing, and IPTV services for growing businesses. The company focuses on providing robust, scalable solutions backed by dedicated technical assistance and 12–15 hours of support each day. A qualified and collaborative team works closely with clients to ensure projects meet technical and business requirements.

Transparency is a core principle, with open access to project progress and rapid quotation turnaround when requirements are shared.

Role Description The Operations Assistant is a full-time remote role responsible for supporting day-to-day operational activities across multiple service lines. This position assists with scheduling, coordinating tasks between teams, maintaining documentation, and tracking project progress to help ensure timely delivery and service quality.

The Operations

Assistant will handle internal and external communications, respond to basic client inquiries, and escalate issues to relevant team members. The role also involves compiling operational data, preparing simple reports,



and contributing to process improvements that enhance efficiency and client satisfaction. Collaboration with operations management, technical staff, and customer service teams is central to this role.

Qualifications

- Operations and Operations Management skills to support coordination of daily activities and project workflows.
- Analytical Skills to track metrics, interpret data, and identify areas for operational improvement.
- Strong Communication and Customer Service skills to interact effectively with team members and clients.
- Ability to work independently in a remote environment, manage time well, and prioritize multiple tasks.
- Comfort with basic productivity tools and software (e.g., spreadsheets, project management or ticketing systems).
- Previous experience in an operations, administrative, or support role in IT or a related field is beneficial.
- High school diploma or equivalent required; an associate or bachelor’s degree in business, operations, or a related discipline is a plus.
- Attention to detail, reliability, and a commitment to maintaining transparent and organized workflows.

📌 Operations Assistant (México)
🏢 Mercury Sols
📍 México