We are seeking an L1 Support Engineer with exposure to Salesforce Commerce Cloud (SFCC) and Order Management Systems (OMS) to provide first-line support for e Commerce applications. The role involves monitoring systems, handling incidents, performing basic troubleshooting, and analyzing logs to ensure platform stability. The engineer will coordinate closely with L2/L3 teams and business stakeholders for timely issue resolution. Strong communication skills and the ability to work in an agile, fast-paced support environment are essential.

Responsibilities : Analyze and diagnose technical issues in e-commerce application s Identify root causes of issues, whether in code, configuration, or infrastructur e Develop and implement hotfixes in a controlled and efficient manne r Propose and implement optimizations for the platform and its component s Maintain constant and clear communication with both technical and non-technical team s Participate in ticket and incident management using Jir a Collaborate in an agile environment with a focus on continuous improvemen Technical Requirements (Hard Skills) : English proficiency (written and spoke n)Programming in Java with Spring Bo ot Hands-on exposure to Salesforce Commerce Cloud (SFCC) or IBM Sterling Order Management,



including the Customer Care Console (CCC) - Good to Have (Not Mandatory )Proficiency in Oracle and Mongo DB databas es Solid knowledge of Unix/Linux syste ms Experience in log analysis, debugging, and monitoring too ls Familiarity with agile methodologies (Scru m)Proficiency with tools such as Jira and version control systems (Gi Soft Skil ls: English proficiency is required due to frequent communication with English-speaking vendors and partn ers Critical thinking and analysis to identify root causes of probl ems Problem-solving under pressure and in critical situati ons High adaptability and willingness to work outside standard hours when nee ded Clear and effective written and verbal communicat ion Ability to communicate technical findings to non-technical audiences, conveying the right message in an understandable way Proactiveness in proposing improvements and anticipating potential iss ues Strong sense of responsibility, commitment, and teamw Nice to H ave: Previous experience in AMS support or high-availability environm ents Knowledge of CI/CD t ools Certifications in SFCC, IBM Sterling, or agile methodolo #J-18808-Ljbffr

📌 Support engineer (Jalisco)
🏢 KogniVera
📍 Jalisco