Eaton’s Corporate Sector division is currently seeking a Customer Service Supervisor.

What you’ll do:

Job Summary: Provide direction and manage day to day functions of the Eaton Care Service Center located in Queretaro, Mexico. This position must also work closely with support management in the various Eaton Care support locations.

Job Responsibilities: Lead and provide direction to multiple divisions of the Electrical Sector Lead day to day activities within the Eaton Care Service Center team of Order Entry Specialists, Order Management, Call Center, Analyst, Master Data and Technical Support Drivethe team to have quality interactions with customers and US counterparts to drive long term business growth Gain a deep understanding of the businesses supported so that this position becomes the escalation point for the team Develop effective relationship with Eaton Care US support teams Drive productivity within the group by utilizing electronic tools to support efficient and profitable business growth Develop, and retain top quality who excel at providing customer value through the execution of processes, commercial savvy, and effective relationship building with customers Training employees and coordinating training for employees on the essential functions of the position Communicate with the customers as necessary and support escalations Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5 S+ requirements to help build a Zero Incident Culture. Qualifications:

Education level required:





Bachelor’s Degree in business or engineering from an accredited institution required. Years and area of experience required: Minimum 3 years manager of people experience Minimum 5 years customer support or interaction experience Technical knowledge: Experience with SAP and/or Vista Experience with Microsoft Office and Salesforce #LI-MB2 Strong customer service ethos with a track record of process improvement Skills: Drive for results Makes Decisions & Solves Problems Demonstrates a Collaborative Style Promotes and Champions Change Business Acumen Pursues personal development Strong work ethic, flexibility, and a desire to actively contribute to the group’s success Team player Fluent verbal and concise written, communication skills for successful performance of position. Strong analytical skills, logical thinking and process oriented

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees.

Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law. #J-18808-Ljbffr

📌 Customer service supervisor (Santiago de Querétaro)
🏢 Eaton
📍 Santiago de Querétaro