About Us

Shark Ninjais a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeople’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowed Shark Ninjato enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than4,100associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

Position Overview

Shark Ninja is the maker of class-leading Shark® vacuums and the innovative line of Ninja® kitchen appliances. As the business is enjoying rapid expansion, we are looking for an Order Management Coordinator to join the team and help deliver five-star products and services to consumers and retail partners.

The incumbent will be responsible for assisting with all aspects of Shark Ninja’s order management process, providing customer service to our retailers and internal stakeholders, working with 3 PLs and transport carriers, as well as performing general administrative tasks. The Order Management Coordinator will focus primarily on the accurate processing of customer orders for Shark Ninja’s major retailers in meeting and exceeding defined objectives in support of Retail Execution Lifecycle and Perfect Order Execution. They will also work very closely with Finance and Sales to review, research, and assist in corrective actions associated with retailer chargebacks. The Order Management Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement. He / she is an advocate for the customer and customer experience. Fluent in both English and Spanish.





Key Duties / Responsibilities Process all orders to send to the distribution facility for timely processing and delivery Verify inventory availabilities and understand allocation Collaborate with logistics: routing orders via EDI or Retailer portals Pro-actively open-order files by account indicating current routing issues & actions Weekly review of results with department lead and sales teams Actively work to achieve on-time delivery metrics (OTIF) Escalate issues and identify solutions Research compliance related deductions/errors and participate in cross-functional efforts to implement corrective actions Assist in the review and research of all disputes rejected claims to determine next steps Attributes and Skills Strong attention to detail and accuracy Ability to work autonomously Excel skills - intermediate level or above Strong problem solving and analytical skills Ability to work well under pressure in a fast-paced environment Well organized and able to multi-task Strong communication skills Ability to work well within a team environment Focused on the outcome for the team and company Preferred Education and Experience University degree in business, logistics or supply chain management preferred 2+ years of experience in a customer service or account management role 2+ Years of experience with Retail Majors in a B2 B capacity

Business English and Spanish level is a must.

Location: Mexico City- Santa Fe Region

Hybrid: 3 days a week in office

Our Culture

At Shark Ninja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries,



and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, Shark Ninja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.

At Shark Ninja, Diversity, Equity, and Inclusion are vital to our integral success. Valuing each unique voice and blending all of our diverse skills strengthens Shark Ninja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the Shark Ninja DNA.

Learn more about us

Life At Shark Ninja

Outrageously Extraordinary

Shark Ninja Candidate Privacy Notice

For candidates based in all regions , please refer to this Candidate Privacy Notice.

For candidates based in China , please refer to this Candidate Privacy Notice.

For candidates based in Vietnam , please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. Shark Ninja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact Shark Ninja People & Culture at #J-18808-Ljbffr

📌 Order management coordinator (Aguascalientes)
🏢 SharkNinja
📍 Aguascalientes