? WE’RE HIRING! — REMOTE TEAM LEAD / CALL CENTER MANAGER ??

We’re growing our remote dental support team, and we’re looking for an experienced, motivated, and dependable Team Lead / Call Center Manager to join our team in Mexico!

This is a leadership position for someone who knows how to manage data, has sales experience, communicate professionally with patients and dental offices, solve problems, and keep a fast-paced team organized and performing at a high level.

?? IMPORTANT: We are ONLY hiring candidates who currently live in Mexico

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? COMPENSATIO

N

? Up to approximately $25,000 or more MXN per mont h

Compensation may vary depending on experience, qualifications, responsibilities, and performance

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? WORK SCHEDUL

E

Our clinical operations generally operate between

:

8:00 AM – 7:00 PM U.S. Central Tim e The specific schedule may vary depending on the needs of the clinics and the position

.

This is a leadership role, so flexibility and availability during operational hours are important

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? Monday – Saturda y⸻

? WHAT YOU’LL BE RESPONSIBLE FO

R

As a Team Lead / Manager, you will help oversee the day-to-day operations of our remote dental call center and make sure our teams are prepared, supported, and performing efficiently

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? Scheduling & Clinic Operation s

- Ensure agents are following the correct clinic-specific scheduling guideline s* Help keep doctor schedules full and running efficientl y* Monitor scheduling issues and identify opportunities to improve schedulin g* Make sure agents understand provider availability, procedures, appointment types, and scheduling requirement s* Help resolve scheduling problems and escalate issues when necessar y* Communicate with clinics and management regarding scheduling needs or concern s* Help ensure that patients are being scheduled appropriately and efficientl y

? Call & Patient Managemen t
- Monitor how agents are handling incoming and outgoing call s* Make sure patients receive professional, helpful, and accurate servic e* Assist with difficult or escalated patient situation s* Help answer patient questions regarding appointments, treatment plans,



and payment option s* Assist with taking payments when necessar y* Help patients understand treatment plans and available payment plan s* Make sure agents know when to handle a question themselves and when to escalate it to the appropriate team member or clini c

? Team Leadershi p
- Lead and support a team of remote agent s* Make sure the team is properly staffed and prepared for the day’s workloa d* Ensure agents have the information, training, and resources they nee d* Monitor attendance, punctuality, productivity, and overall performanc e* Provide coaching and feedback when necessar y* Identify areas where agents need additional trainin g* Help onboard and train new team member s* Maintain team accountability and professionalis m* Keep communication flowing between agents, team leads, managers, and clinic s

? Quality & Performanc e
- Review calls and identify opportunities for improvemen t* Monitor adherence to scheduling and clinic guideline s* Identify recurring problems and bring them to management’s attentio n* Help develop solutions and improve team processe s* Make sure important information and updates are communicated to the entire tea m* Follow up when issues are identified rather than allowing them to continu e⸻

⭐ WHAT WE’RE LOOKING FO

R

We are looking for someone who is

:

✅ Experienced in a medical, dental, healthcare, or call center environmen t

✅ Fluent in Englis h

✅ Comfortable managing and communicating with a tea m

✅ Professional and confident when speaking with patients and clinic staf f

✅ Highly organized and able to manage multiple responsibilitie s

✅ A fast learner who can quickly understand new scheduling guidelines and procedure s

✅ Comfortable working in a fast-paced environmen t

✅ Able to make decisions and solve problem s

✅ Reliable and accountabl e

✅ Comfortable giving feedback and holding team members accountabl e

✅ Strong attention to detai l

✅ Customer-service oriente d

✅ Sales experience is a BIG plu s

✅ Previous leadership, supervisory, or management experience is strongly preferre d⸻





? WORK-FROM-HOME REQUIREMENT

S

You must have a professional remote-work setup, including

:

?️ Computer with a minimum of 16 GB RAM and a fast process o r

?️ Two monit o rs

? Professional headset and mo u se

? Reliable high-speed internet — minimum 100 Mbps download / 100 Mbps upl o ad

? Quiet, dedicated worksp a c e

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⚠️ PLEASE READ BEFORE APPL

Y

ING

This is not a slow-paced management posit i on.

Our team handles a large volume of patient calls, scheduling, follow-ups, payments, treatment-plan questions, clinic communication, and administrative responsibilit i es.

You will be expected to stay engaged, communicate constantly, solve problems, and support your team throughout the d ay.

We’re looking for someone who doesn’t just tell people what to do, but someone who can lead by example, recognize problems, find solutions, and help the entire team succ e ed.

You should be comfortable stepping in when the team needs help while also maintaining your leadership responsibilit i e s

.

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? APPLICATION REQUIREM

E

NTS To be considered, please s e nd:

? Your updated CV/re s ume

? A short video — at least 1–2 min u tes

Please introduce yourself and tell us ab o ut:

- Your previous medical/dental or call center experi ence* Your leadership or management experi ence* How many people you’ve previously superv ised* Your experience with scheduling and patient/customer ser vice* Your experience handling difficult situat ions* Why you believe you would be a good fit for our leadership t e a m

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? HOW TO A

P

PLY

Please email your CV and video to:

? tatiana@celebratedental

.com? richard@celebratedental

.

com

Please make sure your CV/resume is attached to your em a i l

.

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? READY TO L

E

AD?

If you’re an experienced professional who enjoys leading people, solving problems, helping patients, improving operations, and working in a fast-moving environment, we’d love to hear from y ou!

We’re looking for someone who can become an important part of our leadership team and help us continue building a strong, efficient, and professional remote dental support operat i on.

If you have the experience, leadership skills, work ethic, and personality we’re looking for, apply today!

???

📌 Sales Manager (México)
🏢 Celebrate Dental u0026 Braces
📍 México