? WE’RE HIRING! — REMOTE TEAM LEAD / CALL CENTER MANAGER ??

We’re growing our remote dental support team, and we’re looking for an experienced, motivated, and dependable Team Lead / Call Center Manager to join our team in Mexico!

This is a leadership position for someone who knows how to manage data, has sales experience, communicate professionally with patients and dental offices, solve problems, and keep a fast-paced team organized and performing at a high level.

?? IMPORTANT: We are ONLY hiring candidates who currently live in Mexico

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? COMPENSATIO

N

? Up to approximately $25,000 or more MXN per mont h

Compensation may vary depending on experience, qualifications, responsibilities, and performance

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? WORK SCHEDUL

E

Our clinical operations generally operate between

:

8:00 AM – 7:00 PM U.S. Central Tim e The specific schedule may vary depending on the needs of the clinics and the position

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This is a leadership role, so flexibility and availability during operational hours are important

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? Monday – Saturda y

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? WHAT YOU’LL BE RESPONSIBLE FO

R

As a Team Lead / Manager, you will help oversee the day-to-day operations of our remote dental call center and make sure our teams are prepared, supported, and performing efficiently

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? Scheduling & Clinic Operation s

Ensure agents are following the correct clinic-specific scheduling guideline s Help keep doctor schedules full and running efficientl y* Monitor scheduling issues and identify opportunities to improve schedulin g* Make sure agents understand provider availability, procedures, appointment types, and scheduling requirement s* Help resolve scheduling problems and escalate issues when necessar y* Communicate with clinics and management regarding scheduling needs or concern s* Help ensure that patients are being scheduled appropriately and efficientl y

? Call & Patient Managemen t

Monitor how agents are handling incoming and outgoing call s Make sure patients receive professional, helpful, and accurate servic e* Assist with difficult or escalated patient situation s* Help answer patient questions regarding appointments, treatment plans,



and payment option s* Assist with taking payments when necessar y* Help patients understand treatment plans and available payment plan s* Make sure agents know when to handle a question themselves and when to escalate it to the appropriate team member or clini c

? Team Leadershi p

Lead and support a team of remote agent s Make sure the team is properly staffed and prepared for the day’s workloa d* Ensure agents have the information, training, and resources they nee d* Monitor attendance, punctuality, productivity, and overall performanc e* Provide coaching and feedback when necessar y* Identify areas where agents need additional trainin g* Help onboard and train new team member s* Maintain team accountability and professionalis m* Keep communication flowing between agents, team leads, managers, and clinic s

? Quality & Performanc e

Review calls and identify opportunities for improvemen t Monitor adherence to scheduling and clinic guideline s* Identify recurring problems and bring them to management’s attentio n* Help develop solutions and improve team processe s* Make sure important information and updates are communicated to the entire tea m* Follow up when issues are identified rather than allowing them to continu e

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⭐ WHAT WE’RE LOOKING FO

R

We are looking for someone who is

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✅ Experienced in a medical, dental, healthcare, or call center environmen t

✅ Fluent in Englis h

✅ Comfortable managing and communicating with a tea m

✅ Professional and confident when speaking with patients and clinic staf f

✅ Highly organized and able to manage multiple responsibilitie s

✅ A fast learner who can quickly understand new scheduling guidelines and procedure s

✅ Comfortable working in a fast-paced environmen t

✅ Able to make decisions and solve problem s

✅ Reliable and accountabl e

✅ Comfortable giving feedback and holding team members accountabl e

✅ Strong attention to detai l

✅ Customer-service oriente d

✅ Sales experience is a BIG plu s

✅ Previous leadership, supervisory, or management experience is strongly preferre d





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? WORK-FROM-HOME REQUIREMENT

S

You must have a professional remote-work setup, including

:

?️ Computer with a minimum of 16 GB RAM and a fast process or

?️ Two monit ors

? Professional headset and mo use

? Reliable high-speed internet — minimum 100 Mbps download / 100 Mbps upl oad

? Quiet, dedicated worksp ac e

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⚠️ PLEASE READ BEFORE APPL

YING

This is not a slow-paced management posit ion.

Our team handles a large volume of patient calls, scheduling, follow-ups, payments, treatment-plan questions, clinic communication, and administrative responsibilit ies.

You will be expected to stay engaged, communicate constantly, solve problems, and support your team throughout the day.

We’re looking for someone who doesn’t just tell people what to do, but someone who can lead by example, recognize problems, find solutions, and help the entire team succ eed.

You should be comfortable stepping in when the team needs help while also maintaining your leadership responsibilit ie s.

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? APPLICATION REQUIREM

ENTS To be considered, please s end:

? Your updated CV/re sume

? A short video — at least 1–2 min utes

Please introduce yourself and tell us ab out:

Your previous medical/dental or call center experi ence Your leadership or management experi ence* How many people you’ve previously superv ised* Your experience with scheduling and patient/customer ser vice* Your experience handling difficult situat ions* Why you believe you would be a good fit for our leadership te am

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? HOW TO A

PPLY

Please email your CV and video to:

? tatiana@celebratedental

.com? richard@celebratedental

.com

Please make sure your CV/resume is attached to your em ai l.

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? READY TO L

EAD?

If you’re an experienced professional who enjoys leading people, solving problems, helping patients, improving operations, and working in a fast-moving environment, we’d love to hear from you!

We’re looking for someone who can become an important part of our leadership team and help us continue building a strong, efficient, and professional remote dental support operat ion.

If you have the experience, leadership skills, work ethic, and personality we’re looking for, apply today!

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📌 Sales Manager (México)
🏢 Celebrate Dental u0026 Braces
📍 México