Supervisor/Manager Call Center Turtle Trax S. A. Location: Onsite Monterrey/Saltillo Language: Advanced English Responsibilities and Experience Service Desk Operations and Governance – 5+ years experience SLA, KPI, and Performance Management Leadership and Team Management Escalation and Incident Management Reporting and Operational Reviews Quality Assurance and Continuous Improvement Self‑Service, Analytics, and Automation Seniority level Mid‑Senior level Employment type Full‑time Job function Other #J-18808-Ljbffr
📌 Supervisor/manager call center (Ejido de la Finca)
🏢 Turtle Trax
📍 Ejido de la Finca
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