We're Hiring: Customer Care Executive
Location: On-Site, site in downtown Monterrey, at Centro Cuauhtémoc.
Schedule: Monday – Friday | 7:00 AM-4:00PM (DST may cause the schedule to vary)
Salary & Benefits:
Monthly Salary: Base salary ranges between $15,000.00MXN and $16,500.00MXN before taxes + $1,069.00MXN in food vouchers + $220.00MXN company bonus + law and above the law benefits (minor medical plan, nutritional & psychological program once a month) (base salary final offer is provided after the first round of interviews)
About the Role
Provide full customer support regarding any concern or request
Probing to understand the root cause of the dissatisfaction to provide a tailored solution
Remaining calm and patient with irate or emotional customers, turning negative experiences into positive ones
Converting detractors into promoters
Requirements
Advanced English Skills/B2+
High School Diploma
0 months - 1 year of call center experience, customer service experience is a huge plus
Computer & Typing Skills
Extraordinary communication skills, both written and oral, active listener. No fear on the phone and excellent written communication for crafting strategic outreach.
Join Us
If you're a customer service professional who thrives in a fast paced environment and enjoys helping others, we'd love to hear from you.