Description The Customer Fulfillment (CF) Amazon Customer Excellence System (ACES) Outbound team is looking for a committed Process & Systems Engineer (PSE) with a strong record of achieving results to own and drive continuous improvement, process standardization, and operational excellence across Outbound operations. This role will partner with site leadership and cross-functional teams to deliver measurable improvements in safety, quality, productivity, and cost within the Outbound network.

Key job responsibilities

- Own end-to-end process improvement initiatives across Outbound functions, leveraging Lean Six Sigma methodology and data-driven analysis.

- Establish and maintain benchmarking standards, setting network-level rates and driving process sustainability and standardization across multiple sites.

- Partner with Operations, Engineering, and Technology teams to identify network-level opportunities, eliminate process variation, and deploy scalable solutions.

- Drive stakeholder development by building continuous improvement culture, developing SMEs, and coaching site leadership on CI tools and methodologies.

- Lead cross-functional projects end-to-end, including scoping, chartering, executing, and sustaining improvements with measurable business impact.

- Analyze operational data to identify root causes of performance gaps, develop actionable insights, and implement corrective actions.

- Support technology deployment and automation initiatives to improve Outbound efficiency and reduce defects.

- Create and maintain standard work documentation, SOPs, and best practices for Outbound processes.





- Influence senior leadership through data-driven recommendations and strategic program updates (WBR, MBR, QBR).

Basic Qualifications
- 5 years of industrial engineer, operations engineer, manufacturing engineer, or project engineer in a manufacturing environment experience

- Experience with Six Sigma tools and Lean techniques, or experience in similar environments

- Experience leading cross-functional projects and implementing strategic initiatives

- Bachelor's degree or equivalent

- Experience in English-language communication skills, both written and verbal

Preferred Qualifications
- Bachelor's degree or equivalent in Engineering, Operations, Supply Chain or a related field

- Experience communicating effectively with senior leadership

- Experience with data and analysis tools including Microsoft Excel and SQL

- Master's degree in Engineering, MBA, or related field.

- Experience in Amazon Fulfillment Center operations or similar high-volume distribution environments.

- Experience managing programs across multiple sites or network-level scope.

- Knowledge of labor planning, capacity modeling, and workforce management.

- Experience with project management tools and methodologies.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

📌 Outbound, ACES PSE (Ciudad de México)
🏢 Amazon
📍 Ciudad de México