**We are looking for a talented**Training Instructor!**:
Work site: Col. Nueva, Mexicali, B.C.
- Schedule: 7-4 pm, Monday to Friday.
As a **Trainer** at Redial BPO, your primary goal is to equip new hires and existing staff with the necessary knowledge and skills for peak job performance. You'll design and deliver engaging training sessions, foster an inclusive learning environment, and adapt materials to meet evolving campaign requirements.
**Key Responsibilities**
- Deliver training and refresher courses in line with established programs.
- Supervise and coach operational staff during their training period, ensuring quality standards are met.
- Design and implement valid theoretical and practical exams to evaluate learning effectiveness.
- Modify and adapt teaching materials based on updates to client policies and procedures.
**Qualifications & Requirements**
**Must-Haves**:
- High school completed.
- Bilingual in Spanish and English (B2+ English level).
- Intermediate computer skills, including MS Office Package knowledge.




- Availability to work weekends and varying hours.
- Ability to travel between work sites.
**Nice-to-Haves**:
- 6 months' experience as a personal or corporate trainer.
- Technical knowledge in the development of teaching materials.
- Certifications such as EC0217 or EC0301.
**Benefits & Perks**
We offer a versátil and adjustable working schedule, primarily 7:00 a.m. to 4:00 p.m. PST, with a 45-hour work week. You'll enjoy working in a calm organizational climate with varied workspaces. We are committed to professional development and growth opportunities for our team members.
**How to Apply**
- All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law._
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📌 Training Instructor (Mexicali)
🏢 Redial Bpo
📍 Mexicali