**Johnson Controls** is a integral leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for an **IT Operations Lead (Americas).**
**What will you do?**
The IT Operations Lead (Americas) will oversee the technology operations across the Americas, ensuring streamlined processes and optimal performance of IT services. Your role includes managing IT teams, developing operational strategies, and implementing IT solutions that improve efficiency and effectiveness within the organization.
**How will you do it?**
- Lead and manage IT operations, ensuring alignment with business objectives and IT strategy.
- Coordinate with cross-functional teams to implement and maintain IT infrastructure and services.
- Monitor IT operations and systems performance, ensuring reliability and performance standards are met.
- Develop and implement IT policies, procedures, and best practices to enhance operational efficiency.
- Manage IT budgets, resources, and vendor relationships to optimize service delivery.




- Drive continuous improvement initiatives within IT operations to enhance service quality and support business growth.
**What are we looking for?**
**Required**:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in IT operations management or related roles.
- Strong leadership skills with the ability to manage and motivate teams.
- Excellent communication and interpersonal skills to collaborate with diverse teams.
- Proficient in IT service management frameworks and methodologies.
**Preferred**:
- Master’s degree in a related field.
- Experience with cloud services and infrastructure.
- Relevant certifications (e.g., ITIL, PMP, etc.) are advantageous.
**What do we offer?**
- Comprehensive benefits package.
- Opportunities for professional growth and development.
- Supportive and inclusive work environment.
- Commitment to work-life balance and employee well-being.
- Engagement in meaningful projects that make a difference.
**Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion**, in accordance with its commitment to labor equality and non-discrimination.

📌 IT Operations Lead (Americas) (Ciudad de México)
🏢 Johnson Controls
📍 Ciudad de México