**NTT DATA Services is currently looking for a Helpdesk Associate - Bilingual (English-Spanish) to join our team in Mexico (100% Remote).**
**Activities**:
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
**Basic Qualifications**:
- To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)
- Finished high school (a copy of your official certificate of completion will be requested)
- Availability to work 45 hours per week
- Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)
- **Advanced English (excellent pronunciation and fluency)**:
- Looking to work in IT Environment
- 6 months of experience in Customer Service and/or Tech Support
- Have basic troubleshooting skills
**Benefits and Perks**:
- Competitive salary
- Savings Fund
- 13% of base salary (Capped by law)
- 30 days of Christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (with full coverage such as wife/husband and soons)
- Life insurance
- Dental Insurance (with full coverage such as wife/husband and soons)
- Discounts with selected Optics
- Opportunity to grow in the company
**NTT DATA Services is currently looking for a Helpdesk Associate - Bilingual (English-Spanish)



to join our team in Mexico (100% Remote).**
**Activities**:
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
**Basic Qualifications**:
- To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)
- Finished high school (a copy of your official certificate of completion will be requested)
- Availability to work 45 hours per week
- Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)
- **Advanced English (excellent pronunciation and fluency)**:
- Looking to work in IT Environment
- 6 months of experience in Customer Service and/or Tech Support
- Have basic troubleshooting skills
**Benefits and Perks**:
- Competitive salary
- Savings Fund
- 13% of base salary (Capped by law)
- 30 days of Christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (with full coverage such as wife/husband and soons)
- Life insurance
- Dental Insurance (with full coverage such as wife/husband and soons)
- Discounts with selected Optics
- Opportunity to grow in the company
We are currently seeking a General L1 support to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
We are currently seeking a General L1 support to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

📌 GeneralSupport (Guadalajara)
🏢 Ntt Data
📍 Guadalajara