Job Req Id:

Location(s):
Ciudad De Mexico, Ciudad De Mexico, Mexico
**Job Type**:
Hybrid
Posted:
Apr. 03, 2026
**Discover your future at Citi**:
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
**Job Overview**:
The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Update help content used by Knowledge Hub end users to service client inquires, as needed
- Execute work assigned, including annual review certification and change requests
- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
- Conduct needs assessment and update content or develop content related solutions according to business requirements




- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
- Monitor work progression ensuring completion of assignments by requested due date
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- 0-2 years relevant experience
- Proficient in Microsoft Office
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**Requisitos**:
- **Escolaridad: Necesario Licenciatura concluida, de preferencia Administración, Psicología, Recursos Humanos o carrera afín.**:




- **Experiência de 2 años en adelante en áreas de Capital Humano/Recursos Humanos (preferentemente). Deseable en roles de atención a colaboradores, onboarding, etc.**:
- **Planificación, implementación y revisión de los procesos.**:
- **Excel intermedio (formulas, tablas dinámicas).**:
- **Preferente manejo de Help Center / Snow.**:
- **Deseable conocimiento de ATS de HR (Workday, SAP, People Soft)**:
- **Habilidades de análisis, auditoría de procesos, sentido de urgencia, destacado atención al cliente interno, comunicación efectiva, dinamismo y liderazgo.**:
**Responsabilidades**:
- **Acompañamiento y seguimiento a solicitudes, dudas y requerimientos de nuevos ingresos.**:
- **Coordinar sesiones de acompañamiento grupales con los nuevos colaboradores.**:
- **Dar seguimiento a tickets de alta complejidad.**:
- **Administración y actualización de bases de datos y controles operativos.**:
- **Cumplimiento de SLA y estándares de servicio.**:
**NOTA: Necesario radicar en CDMX, ya que la vacante estará en dicha ubicación.**:
**No olvides adjuntar tu Cv y mantener actualizado el perfil de Workday**:
**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex Analista de Capital Humano en Experiencia y Atención Al Colaborador (Ciudad de México)
🏢 Citi
📍 Ciudad de México