**Who We Are**
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a adaptable, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
This position requires strong technical‑functional judgment, a solid understanding of service‑based architectures, APIs, and Java components, structured analytical skills, and clear communication across involved teams to support effective diagnostics, issue resolution, and informed decision‑making.
**Responsibilities**
**1. Incident and Request Management (AMS)**
- Provide support for components involving **JSP, Java 1.4/1.8, C, Axis, Scheduler, HTML, JavaScript**and related libraries or services.
- Manage tickets according to established standards for priority, impact, and response times.
**2. Technical Analysis and Process Validation**
- Validate synchronous and asynchronous integration flows, assessing mappings, constraints, exception handling, and expected functionality.
- Document findings, implemented solutions, and technical recommendations, ensuring full traceability and operational consistency.
**3. Technical Coordination within the Development Ecosystem**
- Collaborate with development teams to manage fixes, adjustments, or technical improvements resulting from incidents or requests.
- Coordinate tasks with database administrators, infrastructure, networking, or security teams when technical interdependencies exist.




- Use version control tools such as **Git**and **Bitbucket**to support code review, traceability, and change validation.
- Follow up on technical analysis items to ensure proper implementation and closure.
**4. Documentation and Operational Compliance**
- Maintain updated technical documentation, including configurations, critical functions, integration flows, operational procedures, and support evidence.
- Prepare material required for internal audits, reviews, or continuous improvement initiatives.
- Record best practices, recurring solutions, and technical guidelines to strengthen team knowledge.
**5. Support for Testing, Changes, and Releases**
- Participate in functional and technical testing (SIT/UAT) to validate changes, fixes, and new features.
- Validate deliverables before deployment to production, ensuring technical and functional compliance.
- Provide support during post‑release stabilization by monitoring performance, logs, and overall system behavior.
**6. Continuous Improvement within AMS**
- Propose enhancements to improve performance, maintainability, security, traceability, and user experience.Support initiatives to strengthen the support model, automate tasks, and increase operational efficiency.
**Who You Are**
**Required Knowledge and Skills**
**Technical Knowledge**
- **Operating Systems**:Windows, Linux, Unix; basic commands, vi editor, shell scripting.
- **Networks & Security**:Networking concepts, protocols, and information security basics.




- **Databases**:SQL Server, Oracle, PL/SQL; Oracle 11+.
- **Development**:
- Languages**:JSP, Java 1.4/1.8, C, HTML, JavaScript**
- Preferred frameworks**:Spring, Spring MVC, Struts, Hibernate**
- Integration**:RESTful APIs, OpenAPI, SOA, OAuth**
- Other tools**:Axis, Scheduler, Maven, Anypoint, Runtime Manager, API Manager**
- **Support Tools**:Jira, ServiceNow, Control‑M
- **Collaboration Tools**:Office, Teams, OneDrive
- **Version Control**:Git, Bitbucket
- **Integration Models**:Synchronous and asynchronous patterns
**Soft Skills**
- Effective problem‑solving and diagnostic capability under pressure
- Clear communication with non‑technical users and technical teams
- Strong customer orientation and expectation management
- Teamwork and collaboration with developers, QA, infrastructure, and other IT areas
- Time management and the ability to prioritize multiple incidents
**Education and Certifications**
- Bachelor’s degree in Systems Engineering, Computer Science, IT, or a related field
- Preferred certifications: Java, Microsoft, ITIL
**Experience**
- **Senior profile**:+5 years in technical support or development with Java technologies
- Preferred:
- Experience in retail or familiarity with **Palacio de Hierro**systems
- Availability for shift rotation and after‑hours support (24/7 service)
- Experience in AMS environments and implementation projects
- Strong self‑management, continuous improvement mindset, and results orientation
**Languages**
- Spanish: 100%
- English: Basic
**Being You**
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel inclu

📌 Java Technical Analyst / Developer, Apis - Ams Application Support (Ciudad de México)
🏢 Kyndryl
📍 Ciudad de México