**Who We Are**
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a adaptable, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
The **SAP Functional Analyst**joins the **Application Management Services (AMS)**team with the objective of ensuring operational continuity, functional stability, and the proper execution of business processes related to the **SAP MM**and **SAP CPI**modules. The role focuses on providing specialized support for incidents, requests, minor enhancements, and functional maintenance activities that ensure efficient system operation and compliance with corporate IT and business standards.
**1. Incident and Request Management within the AMS Environment**:
- Analyze and resolve functional incidents related to **SAP MM**, including procurement processes, sourcing, materials management, inventory handling, goods receipts, and logístical movements.
- Address requests and troubleshoot issues in **SAP CPI**, ensuring proper execution of integrations, correct operation of flows, mappings, connectors, queues, adapters, and the accurate transfer of data between SAP and external systems.
- Verify the correct flow of information between SAP and external platforms, identifying deviations and coordinating the necessary corrective actions.
- Manage tickets in accordance with established service standards for priority, impact, and response times.
**2. Functional Analysis and Process Validation**:




- Review functional configurations in the **MM and CPI**modules, ensuring alignment with organizational processes related to procurement, internal logistics, and integration flows.
- Validate data integrity, correct execution of functional logic in purchasing and materials processes, and compliance with business rules within integrations managed through CPI.
- Document findings, deviations, and applied solutions to ensure traceability and operational consistency.
**3. Technical Coordination within the SAP Ecosystem**:
- Collaborate with technical teams and ABAP developers to manage functional adjustments or corrections resulting from incidents.
- Coordinate actions with integration administrators, infrastructure teams, and other SAP modules when cross‑dependencies exist between MM, CPI, and additional system components.
- Follow up on activities derived from technical‑functional analysis to ensure their effective closure.
**4. Documentation and Operational Compliance**:
- Maintain updated functional documentation, including solutions, configurations, operating procedures, and support evidence.
- Prepare information and supporting materials required for internal audits, system changes, or IT reviews.
**5. Support for Testing, Changes, and Releases**:
- Participate in functional testing (SIT/UAT) to validate changes, fixes, or new functionalities related to **SAP MM and SAP CPI**.




- Validate functional deliverables and coordinate activities related to deployments into productive environments.
- Provide support during post‑release stabilization.
**6. Continuous Improvement within the AMS Service**:
- Identify opportunities to optimize functional processes, integration flows, and configurations related to **MM and CPI**.Propose improvements that enhance stability, efficiency, or traceability within the SAP landscape.
**Who You Are**
**Required Knowledge and Skills**:
**Functional and Technical Knowledge**
- Experience with **SAP MM**, including monitoring and analysis of procurement processes, inventory management, material master data, sourcing, and internal logistics.
- Experience with **SAP CPI**, including monitoring of integrations, error analysis, mappings, connectors, adapters, and information exchange flows between SAP and external systems.
- Knowledge of integrations between SAP and external platforms.
- Ability to interpret logs, error messages, and data structures.
- Desirable: basic knowledge of SQL for data analysis and familiarity with ITIL methodologies applied to AMS.
**Skills**:
- Structured functional analysis.
- Strong process‑oriented diagnostic and problem‑solving abilities.
- Clear communication with both business and technical teams.
- Accurate documentation and disciplined adherence to procedures.
- Strong organizational skills and effective priority management.
**Requirements**:
- Bachelor’s degree in Systems Engineering, Computer Science, Information Technology, or a related field.
- Previous experience providing SAP functional support within an AMS model.
- Demonstrable experience in **SAP MM**and **SAP CPI**.
- Knowledge of operational and logístical proc

📌 SAP Mm & Cpi Functional Analyst - Application Support (Ams) (Ciudad de México)
🏢 Kyndryl
📍 Ciudad de México