At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
**Qualifications**:
- Possess professional experience of two to four years in systems engineering or desktop support roles with accountability for end user computing environments.
- Exhibit practical knowledge of remote support tools and ticketing platforms with the ability to handle multiple incidents concurrently while maintaining service quality.
- Show familiarity with basic networking concepts such as IP addressing connectivity checks and wireless configuration as they relate to desktop connectivity issues.
- Display effective communication and customer service skills that enable clear explanations of technical topics to non technical users and contribute to a positive support experience.
- Value structured documentation practices including maintenance of knowledge base articles asset details and incident records that support consistency and audit readiness.
- 100% ON SITE ROLE IN CD JUAREZ
**Responsibilities**:
- Provide remote and onsite desktop support to resolve hardware and software issues for employees within defined service levels and quality expectations.
- Troubleshoot incidents related to laptops desktops peripherals and collaboration tools documenting each case with clear technical details in the ticketing system.
- Monitor endpoint performance and capacity trends recommending improvements that enhance reliability user productivity and system responsiveness without disrupting business operations.




- Implement endpoint security controls such as antivirus disk encryption and patch deployment ensuring compliance with organizational security standards and regulatory requirements.
- Conduct root cause analysis for recurring desktop problems and propose sustainable solutions that reduce incident volume and improve long term stability.
- Assist in user onboarding and offboarding activities by preparing standard configured devices managing access rights and ensuring safe data handling throughout the device lifecycle.
- Create and update technical documentation and user facing guides for common procedures enabling faster issue resolution and enhancing self service capabilities for employees.
- Collaborate with procurement and asset management teams to track device inventory coordinate replacements or upgrades and keep accurate records for audits and planning.
- Participate in business continuity and recovery activities by validating endpoint readiness testing key scenarios and supporting restoration of services after planned or unplanned events.
- Communicate clearly and empathetically with users of varying technical backgrounds setting realistic expectations explaining solutions and promoting positive digital experiences.
- Support continuous improvement initiatives by sharing field insights suggesting process optimizations and adopting new tools that streamline desktop support operations and reduce downtime.
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading general companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe than our culture make us stronger!
Join us now!

📌 Desktop Support (Ciudad Juárez)
🏢 Cognizant
📍 Ciudad Juárez