The Account Manager serves as the primary contact for key customers in Contract Logistics operations.
Responsible for maintaining and developing long-term relationships, ensuring service quality, managing operational performance, and identifying growth opportunities within existing customer accounts.
Responsibilities - Manage day-to-day communication with assigned customers to ensure operational excellence and satisfaction - Coordinate with warehouse, transportation, and support teams to meet KPIs and contractual commitments - Analyze performance metrics, prepare reports, and lead regular business reviews with clients - Handle issue resolution and escalation management to maintain service continuity - Identify and implement process improvements to enhance efficiency and service quality - Develop strategic account plans to drive retention and organic growth (upselling/cross-selling) - Support pricing reviews, renewals, and contract negotiations - Act as the "voice of the customer" within the organization,



ensuring alignment between client expectations and operational capabilities Qualifications - Bachelor's degree in Logistics, Business, Engineering, or related field - 3–5 years of experience in account management, operations, or customer service within warehousing management and logistics - Strong background in contract logistics(warehousing and in land transportation) - Excellent interpersonal, communication, and problem-solving skills - Strong analytical mindset and ability to manage multiple accounts simultaneously - Proficiency in MS Excel, Power BI, or other data visualization tool - Fluent in both English and Spanish Preferred Skills - Experience with leading logistics company or handling large regional key accounts - Knowledge of warehouse and transportation management systems (WMS/TMS) - Familiarity with Lean, Six Sigma, or continuous improvement methodologies

📌 Sales Account Manager - Contract Logistics (Santiago de Querétaro)
🏢 CJ LOGISTICS
📍 Santiago de Querétaro