Job Summary
This is an
entry level
position
paying $20,****** MXN pesos a month.
This position requires full professional
proficiency in English
, both written and spoken.
All resumes must be submitted in English to be considered.
Candidates will be expected to communicate in English regularly as part of the position.
BlueGrace Logistics, a U.S. based transportation management company, has opened its first international office in Mexico and we're looking for Logistics Operations Planner to join our team in Guadalajara!
Logistics Operations Planner are responsible for the daily support of contracted clients to drive customer satisfaction and retention by way of freight operations support freight tactics.
In this role, you'll execute on the frontline service that BlueGrace provides, therefore getting finished goods to store shelves, raw materials to manufacturers, medical equipment to hospitals, and more!
The objective is to produce high quality visibility through customer reports, to provide timely responses and case resolution for customers, and to provide exceptional freight operations support.
The typical freight services include shipment creation, editing, tracking, document delivery, daily reporting, and professional communication to both customers and carriers.
What does a typical day look like?
Proactively tracking shipments and recommending solutions for delayed shipments
Complete daily tracking reports for assigned customers
Serving inbound customer requests from designated high freight spend accounts
Communicating with carriers on behalf of the customers
Answering phones and responding to emails
Identify the best transit solution based on the specific shipment requirements
Building strong relationships with customers
Develop and Maintain relationships with local terminals in efforts to reduce service failures
Scheduling pickups and delivery appointments
Active communication with Operations Manager regarding all potential services gaps or opportunities for process improvement
Following up on all unconfirmed or rejected pickup requests
Maintain detailed and organized documentation of all service failures
What are we seeking?
A Bachelors Degree in Supply Chain/Logistics/International Business or related is preferred but not required.
Superior Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active communication
Fluent in English
Resumes must be in English
Experience working in a CRM and TMS system a perk
Excellent written and verbal communication
Ability to calculate percentages, formulas and use spatial reasoning
Proficient in Excel
What's in it for you?
Health and Life Insurance options available
Savings Fund
Food Vouchers
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