This position is a part of the Employee Solutions Contact Center with the primary focus of providing Tier 1 support to FedEx employees.
This position combines elements of payroll and HR expertise, requiring individuals to be proficient in those areas while servicing customers and ensuring a positive experience across multiple channels.
This is a US-focused position.
Under general supervision performs the following activities:PRINCIPLE DUTIES AND RESPONSIBILITIES: - Communication: Communicate clearly and effectively with customers.
- Inquiry resolution: Responds to employee inquiries using call scripts or standard operating procedures, and/or escalates more complex cases to the appropriate business area for resolution.
- Maintain records: Maintain accurate and detailed records of customer interactions and transactions.
- Adhere to compliance: Act as the liaison between employees, payroll, HR and other departments, ensuring data accuracy, timeliness, compliance with service level agreements, applicable policies, laws and regulations.
- Perform other duties as assigned
Minimum Education- High School diploma or equivalent education.
Some bachelor's degree preferred- Related experience may offset degree requirements and related education/degree may offset experience requirements.
- Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (750 points).
Minimum Experience0 - 1 year experience in customer service, back Office information systems support, payroll or human resources.
Knowledge, Skills and Abilities- Strong communication skills, both verbal and written.
- Demonstrated ability to adapt to change and navigate multiple software applications simultaneously.
- Ability to manage and accurately process payroll inquiries for a high-volume service environment.
- Strong problem-solving abilities to identify issues and provide effective solutions in a timely manner.
Internal Posting Application Instructions
If you are interested in applying, please upload a single PDF file containing the following documents: This file must be uploaded to the Workday system in the designated resume/CV field.
Updated Resume/CVCover letterCurrent TOEIC scores (600 pts. required)Pursuant to Policy 4-15 (Career Opportunity) of the LAC People Manual: "An employee's failure to provide complete information that clearly demonstrates whether they meet the required qualifications for the advertised position may result in them not being considered."?️ Bulletin validity: from September 17 to 23, ****