Sr. Support Analyst, Retail
Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!
At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than ****** employees worldwide and shape your future at HUGO BOSS!
This System Analyst has a technical background with Retail POS as well as ERP systems and applications and understands Retail, omnichannel and e-commerce processes in general. In this role, you help analyzing business needs and create IT concepts to implement new processes, solutions, applications or even systems. Responsible for resolving application, software and connectivity problems.
What you can expect:
Responsibilities include, but not limited to the following:
Understand and support retail business processes and functionality focused but not limited to Point of Sale front- and backend application and systems
Participate in and contribute to US and international IT related Retail projects
Gather and document business requirements, processes changes and workflows
Integrate and implement new processes and solutions into existing system landscape
Support formal testing conducted by the business for system modifications and fixes




Manage and monitor system communication (interfaces)
Create/edit training documentation using a variety of media
Provide end-user and internal training
Your profile:
5 years' experience in similar roles
Minimum Bachelor's degree from an accredited college or university
Able to interface with internal customer and IT Management to communicate complex ideas clearly
Able to grasp complex technical concepts quickly and produce detailed requirements documents
Experience in supporting and configuring Oracle Retail Xstore Point of Service (POS) system
Knowledge of Xstore modules, including sales, inventory, and promotions
Familiarity with SOVIA (Store Operations Visibility and Insight Analytics) for real-time monitoring and analytics
Ability to troubleshoot and optimize SOVIA for better performance
Expertise in supporting SIVIS (Store Inventory Visibility and Intelligence System)
Knowledge of SIVIS data structures and ability to perform data analysis
Knowledge of any CRM or eCommerce solutions is preferred
Gather and document business requirements, processes changes and workflows
Create/edit training documentation using a variety of media




Able to occasionally travel internationally - valid passport required.
Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to deal with problems involving several concrete variables in standardized situations; ability to prioritize and manage commitments and adjust to changing priorities
Analytical, independent, structured, and careful work attitude, as well as organizational talent and assertiveness
Excellent oral and written communication skills in English
Speaking other languages like German, Spanish or Portuguese is a plus.
Able to lift 50lb
While we value experience and education in candidates, we also look beyond just the skill set and try to find individuals with the right mix of experience, skill, and values
Your benefits:
HUGO BOSS offers a comprehensive benefits package which includes:
Robust compensation package above the legal requirements
Versátil office hours
Birthday off
Exclusive employee discounts
Comprehensive wellness programs to promote health & well-being
Continuous development
Life and career pla
All resumes should be submitted in English
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We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person's authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.

📌 Sr. Support Analyst, Retail (Xico)
🏢 HUGO BOSS MEXICO
📍 Xico