Unique Talent Solutions
Is Hiring
Aliza Hotel & Other Properties
Property Revenue & Customer Service Specialist
We are a boutique hospitality and property management company based in Los Angeles, California. Our diverse portfolio includes a boutique hotel in Venice Beach, short-term vacation rentals (Airbnb, Booking.com, direct bookings), monthly rentals, long-term lease properties, and multiple LLC-managed real estate operations. We manage a portfolio of 60 short-term and mid-term residential Units in Los Angeles, handling everything from listing distribution and channel integrations to dynamic pricing, guest inquiries, and vacancy minimization. We are looking for a highly organized, proactive, and tech-savvy Property Revenue & Customer Service Specialist to oversee our multichannel strategy, eliminate listing errors, expand our presence across corporate and niche platforms, and actively drive bookings to maximize total revenue.
Role Overview
● Location: 100% Remote (Nearby countries with easy visa access and time zone alignment)
● Position Type: Long-term remote position
● Schedule & Weekly Breakdown: Monday to Friday 8:00 AM to 4:00 AM (LA time)
Main Responsibilities
1. Sales & Guest Conversion:
● Handle inbound phone (inquiries via the platform), message, and email inquiries with high energy, persuasive communication, and closing deals focus
● Proactively guide potential guests toward alternative units or adjusted dates to fill calendar gaps and optimize inventory usage.
2. Channel Management & OTA Expansion:
● Minimize vacancy gaps between bookings and expand listing presence across diverse new platforms. Optimize rate strategies using dynamic tools




● Ensure seamless integration between our Channel Manager (Guesty) and external listing sites/PMS.
● Identify and establish direct booking opportunities on property-specific websites
3. Listing Optimization & Quality Assurance:
● Conduct regular audits of all 60 units listings across all platforms to detect and immediately resolve configuration errors (e.g., incorrect minimum night requirements, wrong cover photos, pricing discrepancies).
● Audit property visual assets and coordinate video walkthroughs/access guides for guests to streamline check-in processes.
● Recommend property enhancements or aesthetic upgrades to boost conversion rates and guest appeal.
4. Revenue Management & Dynamic Pricing:
● Implement and oversee dynamic pricing strategies using various tools to maximize occupancy rate and average daily rate (ADR).
● Analyze booking patterns and market trends to proactively adjust rates and calendar availability.
Candidate Requirements
● English Proficiency: C1/C2 Fluent English (spoken and written) — crucial for guest negotiations, and team interaction.
● Industry Experience: Proven background in short-term rental management, hospitality sales, property management, or revenue management.
● Tech Savviness: Direct experience with Channel Managers, dynamic pricing software and major OTAs.
● Commercial Drive: Strong verbal and sales skills to negotiate, persuade, and optimize guest placements.
● Travel Readiness: Valid passport and ability/ease to obtain a US visa to occasionally travel to Los Angeles, CA for property audits and video creation.
We will be pleased to receive your resume at ******
REF: CVProperty Revenue & Customer Service Specialist

📌 Property Revenue & Customer Service Specialist (Xico)
🏢 Unique Talent Solutions
📍 Xico