We’re looking for a Business Analyst to join our Delivery Platform, responsible for delivering Plata cards and banking products directly to customers. This role focuses on the postal deliveries — one of the methods of delivery products to our clients. This is a business- and operations-heavy role with strong exposure to product development and communication with partners. You’ll work closely with product, analytics, and engineering to build scalable processes, improve efficiency.Challenges that await you:- Develop business and operational processes for the Postal direction.- Work deeply with the partners:- we use several partners for postal deliveries- Design interfaces and solutions within internal systems.- Participate in team development- Work with the backoffice system:- Design, document, and maintain operational regulations, workflows, and standards.- Critically assess incoming requests, identify root causes of problems, and challenge initial assumptions when necessary.- Own and manage the business backlog: collect requests, structure them, prioritize, and plan delivery.- Write clear and structured requirements for development teams.- Define tasks, track progress, and control delivery timelines.- Work with product analysts to define business and operational metrics, track performance, and measure the impact of changes.- Monitor and improve key metrics related to delivery efficiency, productivity, and quality.- Collaborate cross-functionally with Product Managers, Engineers, Analysts, and Operations stakeholders.What makes you a great fit:- Strong business mindset with hands-on experience in operational environments- Proven ability to work with business and product metrics, define KPIs,



and use data for decision-making- Experience collaborating with product analysts and translating insights into actionable changes- Excellent communication skills — confident working with large operational teams and senior stakeholders- Strong critical thinking: ability to question inputs, identify inconsistencies, and focus on real problems- High level of structure and organization — comfortable managing complex processes and multiple streams of work- Experience in task decomposition, prioritization, and deadline control- Ability to write clear, structured requirements and work effectively with engineering teams- Strong stakeholder management and expectation-setting skills- English level B2 or higherYour bonus skills:- Experience in Contact Centers / Telesales / Customer Support / Customer Care / Delivery / Operations- Experience working in large operational organizations with significant frontline staff, such as:- delivery services- logistics or warehouses- couriers or drivers (marketplaces, fintech, e-commerce)- Experience or understanding of people management, motivation systems, or operational leadershipOur ways of working:- Innovative Spirit: A commitment to creativity and groundbreaking solutions- Honest Feedback: valuing open, transparent communication- Supportive Team: a strong, collaborative community- Celebrating Achievements: recognizing our wins together- High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent financesOur benefits:- Relocation support to Mexico with assistance for the employee and their family- Adaptable work from one of our offices or remote- Healthcare Coverage- Education Budget: Language lessons, professional training and certifications- Wellness Budget: Mental health and fitness activity reimbursements- Vacation policy: 20 days of annual leave and paid sick leave

📌 Business Analyst Junior+ [Origination Delivery] (Zamora de Hidalgo)
🏢 Plata Card
📍 Zamora de Hidalgo