About the Role
We are looking for someone to join our Operations team who not only understands the importance of providing exceptional service but is also interested in technology and AI. This role is idóneo for someone who enjoys combining their customer service skills with techniques to build artificial intelligence assistants for our clients.

Responsibilities

Carry out the onboarding of new accounts received by the team

Follow up with productive clients to explore new use cases, communicate new functionalities, and assist them with the growth of their business through our tool

Provide technical support to clients on the AI built

Requirements

Proven experience in Customer Experience roles or technical support

Ability to analyze data and use it in making customer-oriented decisions

Practical experience in creating and managing JSONs

Knowledge of process automation,



preferably with experience using Zapier

Ability to work in a team and adapt to dynamic and changing environments

Strong passion for technology, innovation, and artificial intelligence

Excellent verbal and written communication skills

Benefits

Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.

OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.

Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.

Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!

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📌 AI Operations Executive (Overnight Shift) (Ciudad de México)
🏢 Darwin Ai
📍 Ciudad de México