The Hero Company is seeking a Resolution & Retention Agent to help customers considering cancellations or returns. You will apply our Save-a-Sale strategy to identify retention options and work through inbound/outbound channels to resolve issues and retain revenue.
This role combines customer service, problem-solving, and sales, with commission incentives for successful saves and retained subscriptions.
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📌 Remote Resolution & Retention Specialist (Commission) (Ciudad de México)
🏢 The Hero
📍 Ciudad de México
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