The Key Account Analyst is responsible for participating in customer service activity and operations team performance monitoring to ensure adherence to the customers' SOPs and internal procedures. The primary deliverable is to drive account management efficiencies and on-time billing cycles. The Account Analyst audits, measures, analyzes, and actively communicates shipment data cross-functionally with operations, analytics, strategy, and finance teams.

Essential Duties and Responsibilities:

- Collects and analyzes live shipment data while working closely with customers and internal teams to improve order processing and completion efficiencies.
- Performs daily audits on live and completed shipments to verify commercial compliance according to customer contracts, other agreements, or ad-hoc quotes to ensure accurate and on-time invoicing.
- Has a strong sense of urgency; recognizes situations requiring immediate attention and resolution.
- Identifies any potential operational risk or shipment inaccuracies and escalates potential issues immediately to management.
- Creates reports for internal and external distribution and conducts research to support initiatives and ongoing reporting needs.
- Provides support to the day-to-day operations on specific accounts as needed.
- Assists with challenging client requests or quality issues as needed.
- Forecasts and tracks account metrics to be used in quarterly sales results, annual forecasts, etc.
- Provides assistance, mentors, and trains teammates on customer SOPs, commercial programs, etc.
- Completes detailed analysis of client data and identifies preliminary trends and themes.
- Presents summarized findings of client account activity, statements, and customer profile information to improve procedures resulting from review findings.
- Supports the efficiency of new customer onboarding processes.
- Collaboratively supports a 24/7 365 operation.
- Performs other work-related duties as assigned.

Education and Experience

1.



Bachelor's degree in Supply Chain Management, International Business, Operations Management or similar is required.
2. Prior work experience in the logistics/freight forwarding industry is preferred but not necessary.
3. Intermediate to advanced experience using Windows operating system and Microsoft software applications is required.
4. Must exhibit excellent communication skills, analytical skills, and problem-solving ability; ability to read, analyze, and interpret verbal and written requests and directions.
5. Bilingual in Spanish and English, verbal and written, is preferred.
6. Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
7. Ability to work effectively in a fast-paced environment of constant change.
8. Must have strong organizational and time management skills.
9. Can present oneself in a highly cooperative and professional manner when meeting both internal and external customers and vendors face-to-face.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required.

All benefits offered are subject to eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

We are committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination against job applicants or employees because of race, color, creed, sex, religion, age, national origin, disability, marital status, genetic predisposition or carrier status, sexual orientation, and military status or any other protected class recognized under federal, state, or local law. This commitment extends to all aspects of the company's employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

📌 Key Account Analyst (Puerto Vallarta)
🏢 Confidential Logistics Supply Chain
📍 Puerto Vallarta