Duration: 04 Months

Job Description:

Regional HR Partner to serve as a trusted, on-the-ground HR advisor for people leaders and employees across assigned Americas countries. This role is responsible for providing hands-on HR guidance, employee relations support, workforce action execution, country-specific compliance expertise, and day-to-day HR operations.

The Regional HR Partner will support Director-and-below populations , partnering closely with Functional HRBPs, People Relations, Legal, Payroll, Benefits, HR Centers of Excellence (COEs), Global Mobility, and other HR stakeholders. The role requires strong judgment to determine when to independently resolve matters, when to consult with HR partners, and when to escalate sensitive or legally complex issues.

The position will also own HR case management through ServiceNow , ensuring cases are accurately triaged, resolved within SLA requirements, appropriately escalated, and fully documented.

Responsibilities:

Advise and coach Directors-and-below managers on employee relations, performance management, PIPs, corrective actions, documentation, and terminations.

Guide managers through involuntary terminations and other workforce actions while ensuring appropriate documentation and compliance with local requirements.

Provide first-line HR guidance on complex, country-specific employee and manager matters.

Support leave administration, leave-of-absence matters, workplace accommodations, remote-work exceptions, and policy-related requests.

Evaluate and route HR policy exception requests and escalate matters requiring Legal, People Relations, or COE involvement.

Support workforce action execution, including employee-specific preparation, manager readiness, execution, and follow-up documentation.

Partner with Functional HRBPs on organizational change, engagement action planning, and regional HR initiatives.

Support integral mobility activities involving regional relocations and cross-border moves.

Serve as a primary HR contact for local regulatory, labor, compliance, union, and employee-representation matters where applicable.

Partner with Legal, People Relations, and leadership on labor disputes, investigations, remediation plans, litigation support, and sensitive employee matters.





Coordinate payroll and benefits escalations and ensure issues are tracked through resolution.

Support benefits vendors, employee benefits communications, onboarding activities, and regional benefits campaigns.

Review benefits KPIs and loss-ratio reports, identify relevant trends, and escalate issues requiring business action.

Support assigned company-owned retail locations with employee relations, performance management, manager coaching, and HR inquiries.

Manage employee and manager HR cases through ServiceNow as the primary system of record.

Triage cases by topic and complexity, resolving matters within scope and escalating or reassigning cases when appropriate.

Maintain case-handling SLAs, including Queue Time, Active Handle Time (AHT), and Case Transfer targets.

Monitor case queues for aging cases, transfer trends, recurring issues, and opportunities for process improvement.

Experience:

· 5+ years of progressive experience in HR Generalist, HR Business Partner, Regional HR, or similar HR roles .

· Demonstrated experience providing direct HR advisory support and coaching to managers.

· Strong experience handling Employee Relations , including performance management, PIPs, corrective actions, investigations, documentation, and terminations.

· Experience supporting workforce actions, organizational changes, restructurings, or employee transitions .

· Experience working across multiple Americas countries/markets , with knowledge of country-specific HR practices and employment requirements.

· Experience navigating local labor laws, statutory requirements, unions, works councils, or employee representation.

· Experience partnering with Legal, People Relations, Payroll, Benefits, and HR COEs.

· Experience with benefits administration, vendor management, benefits KPIs, and/or loss-ratio reporting is preferred.





· Experience managing HR cases through ServiceNow or another HR case-management/ticketing platform .

· Experience with Workday or an equivalent HRIS .

· Professional fluency in English and Spanish – written and verbal – is required .

· Demonstrated ability to handle confidential employee information with discretion and maintain strong documentation standards.

Skillsets:

· Strong Employee Relations and HR Business Partnering skills.

· Manager coaching and stakeholder management.

· Performance management, PIP, corrective action, and termination processes.

· Workforce action and change-management execution.

· Knowledge of Americas employment practices and HR compliance.

· Labor relations, employee representation, union, and works council exposure.

· HR case management and ticket/SLA management.

· ServiceNow or equivalent case-management platform.

· Workday or equivalent HRIS.

· Benefits, payroll, vendor management, and employee benefits support.

· Ability to interpret HR/benefits dashboards, KPIs, and loss-ratio reports.

· Strong judgment regarding when to own, consult, escalate, or reassign HR matters.

· Strong written and verbal communication skills.

· Bilingual English/Spanish fluency is mandatory.

· High level of confidentiality, documentation discipline, cultural sensitivity, adaptability, and relationship-building skills.

· Ability to operate effectively in a matrixed and cross-functional environment.

Education:

· Bachelor's degree in Human Resources, Business Administration, or a related field required, or equivalent practical experience.

· HR certification such as SHRM, HRCI, or equivalent is preferred.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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📌 HRBP # 26-23828 (Ciudad de México)
🏢 US Tech Solutions
📍 Ciudad de México