Title: Customer Success Manager – Hospitality Location: Mexico (100% Remote) Employment Type: Full-Time Contract Work Hours: 8:00 AM – 6:00 PM Central Time Travel: Up to 20% (Valid U.S. Visa & Passport Required) Department: Promotion Customer Success – Hospitality Mid-Market About Milestone: For over 25 years, Milestone has been a leading digital marketing software and services provider for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an omnichannel digital presence platform and add to it as much or as little design and service as businesses need to help them engage everywhere their customers are. Over 2,000 companies in the Hospitality, Retail, Financial Services, and Automotive industries rely on Milestone to power their digital marketing strategies. Milestone has garnered over 500 awards, has been short-listed 3 consecutive years for the US Search Awards,



and won Search Engine Land's prestigious "Best overall SEO-SEM campaign" in 2018, and “Best use of search” in 2019. Milestone has gained a reputation for blending outstanding digital marketing expertise with advanced technological capabilities and is one of Silicon Valley Business Journal's fastest-growing companies and an Inc. 5,000 company. Role Overview The Customer Success Manager (CSM) – Hospitality is responsible for driving customer retention, expansion revenue, and measurable digital marketing performance for a portfolio of mid-market hospitality accounts. This role combines strategic consulting, revenue ownership, digital marketing expertise, and cross-functional leadership. The CSM acts as a trusted advisor to clients while ensuring internal execution aligns with customer goals. Success Criteria (First 12 Months) A successful candidate will: Achieve and exceed renewal rate and Net Revenue Retention (NRR) targets Successfully man

📌 Customer Success Manager (México)
🏢 Milestone
📍 México