We're Hiring: Customer Service Specialist (Bilingual EN/ES) Polanco, Mexico City (on-site) | Full-Time $19,000 MXN/month performance bonuses Monday–Friday, 7:00 AM–4:00 PM CST (8:00 AM–5:00 PM during Daylight Saving Time) Every call, chat, and email is a chance to solve a problem and make someone's day easier. We're looking for a Customer Service Specialist who thinks on their feet, stays calm under pressure, and turns stressful moments into solved ones. If you're organized, detail-oriented, and genuinely enjoy helping people — keep reading. What You'll Do Handle inbound calls, chats, emails, and voicemails, delivering a consistent, high-quality experience across every channel Resolve customer concerns around payments, balances, and payment plans — and follow up on open issues through to resolution Verify customer identity and accurately document every interaction and transaction Identify and escalate complex issues to the right team Build deep product knowledge so you can offer the best alternatives and solutions Meet and exceed your KPIs (quality,



handle time, first-contact resolution) ✅ What You Bring Bilingual proficiency in English and Spanish (B2 spoken and written) 1 years of customer service experience in a call center or BPO environment Impeccable spelling and written communication Confident multitasking across multiple systems and platforms Solid numerical skills — comfortable with payment, interest, and penalty calculations High school diploma (completed) Bonus points for: Experience in financial services Familiarity with Zendesk and Five9 What We Offer Productivity bonus Attendance bonus ️ Monthly grocery vouchers Statutory benefits from day one ⚖️ Company-paid uniforms upon permanent contract Ready to turn problems into solutions? Apply now or tag someone who'd be a great fit Hiring CustomerService CDMX Polanco BilingualJobs CallCenter AtenciónAlCliente Vacante MexicoCity JobOpening

📌 Customer Service Specialist (México)
🏢 GENESIS MANAGEMENT
📍 México