At Intugo, we partner with a foreign company specializing in immigration legal services. We are currently seeking a Recovery Specialist who will be responsible for managing severely delinquent accounts, recovering outstanding balances, reducing financial losses, and maintaining professional client relationships throughout the collection process.
KEY RESPONSABILITIES
- Manage accounts 360+ days past due and execute effective recovery strategies.
- Review account histories, files, and payment activity to determine appropriate collection actions.
- Conduct outbound collection efforts and maintain consistent follow-up on unresponsive accounts.
- Negotiate complex payment arrangements based on account circumstances and client responses.
- Maintain accurate and detailed documentation of collection activities.
- Adjust recovery strategies based on client responses and account performance.
- Escalate accounts when necessary and provide clear updates to relevant stakeholders.
- Analyze account data to evaluate financial impact,
identify critical deadlines, and prioritize recovery efforts.
REQUIREMENTS
- Bilingual English and Spanish with excellent verbal and written communication skills.
- Proven experience in Accounts Receivable collections, particularly with severely delinquent or high-risk accounts.
- Strong payment negotiation and de-escalation skills.
- Ability to handle sensitive financial conversations professionally and tactfully.
- Strong analytical skills and attention to detail.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Availability to work on-site, Monday through Friday, 8:00 AM to 5:36 PM.
COMPENSATION & BENEFITS
Monthly Salary: $20,000 MXN gross
Payment Period: Weekly.
Food Vouchers: $1,000 MXN per month.
Legal benefits.
- Employment Type: Full-time, temporary position with a possible duration of six months.