Store Manager

Location: Guadalajara

Function: Retail / Commercial

About The Role

We are looking for a Brand Retail Sr. Supervisor to lead store operations, drive commercial performance, and deliver an exceptional consumer experience. This role is responsible for managing a team of retail professionals, ensuring operational excellence, and achieving sales and service objectives while representing the brand at the highest standards.

Key Responsibilities

- Lead the day-to-day operation of the store, ensuring excellent customer service and commercial execution.
- Coach, develop, and motivate a team of retail professionals to achieve sales and performance targets.
- Monitor and improve key store KPIs, including sales, conversion, productivity, and customer satisfaction.
- Oversee inventory management, visual merchandising, and operational compliance.
- Resolve customer and operational issues while maintaining a premium brand experience.




- Collaborate with cross-functional teams to support business initiatives and store performance.

Requirements

- Experience leading retail, sales, or customer-facing teams.
- Strong people leadership, coaching, and performance management skills.
- Solid understanding of retail operations, sales execution, and customer engagement.
- Ability to analyze performance metrics and translate insights into action plans.
- Strong communication, stakeholder management, and problem-solving skills.
- English: Intermediate.

Why Join Us?
- Opportunity to lead a high-impact retail team.
- Exposure to a fast-paced, consumer-focused environment.
- Development opportunities within Retail, Commercial, and Consumer Experience functions.
- Clear career path toward broader retail and commercial leadership roles.

32440

📌 Analista Consumer Engagement (Ciudad de México)
🏢 Philip Morris International
📍 Ciudad de México