Every call, chat, and email is a chance to solve a problem and make someone's day easier. We're looking for a Customer Service Specialist who thinks on their feet, stays calm under pressure, and turns stressful moments into solved ones.
If you're organized, detail-oriented, and genuinely enjoy helping people — keep reading. ?
? What You'll Do
- Handle inbound calls, chats, emails, and voicemails, delivering a consistent, high-quality experience across every channel
- Resolve customer concerns around payments, balances, and payment plans — and follow up on open issues through to resolution
- Verify customer identity and accurately document every interaction and transaction
- Identify and escalate complex issues to the right team
- Build deep product knowledge so you can offer the best alternatives and solutions
- Meet and exceed your KPIs (quality, handle time,
first-contact resolution)
✅ What You Bring
- Bilingual proficiency in English and Spanish (B2+ spoken and written)
- 1+ years of customer service experience in a call center or BPO environment
- Impeccable spelling and written communication
- Confident multitasking across multiple systems and platforms
- Solid numerical skills — comfortable with payment, interest, and penalty calculations
- High school diploma (completed)
Bonus points for: ?
- Experience in financial services
- Familiarity with Zendesk and Five9
? What We Offer
- Productivity bonus ?
- Attendance bonus ?️
- Monthly grocery vouchers ?
- Statutory benefits from day one ⚖️
- Company-paid uniforms upon permanent contract ?
Ready to turn problems into solutions? Apply now or tag someone who'd be a great fit! ?