With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.
You'll also be part of a general network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
The Role: The Account Manager will manage a portfolio of restaurants and be responsible for the full customer lifecycle. From bringing the restaurants onto the OpenTable network to supporting them on how to use and get the most from being an OpenTable customer.
US Visa is required for this position.
This is not a sales position
Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants
Assist restaurant management with configuration to optimize reservation flow
Complete detailed report templates on the installation for Technical Support staff at OpenTable
Understand customer needs and identify sales opportunities to upsell Marketing assets to restaurants
Achieve company goals and sales objectives set quarterly
Place OpenTable reservation links on customer restaurant websites
Track weekly meeting activity in Salesforce
Act as an advocate for restaurant customers and resolve cross-functional issues
Act as the high-level point of contact for restaurant customer concerns
Work with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programs
Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades
Lead restaurant retention rate; Account mana