DescriptionJob Title: Bilingual Medical ReceptionistPosition type: Full-TimeWork hours: 8:00 AM to 4:30 PM Pacific Daylight Time (30-minute Lunch)Work days: Monday to FridaySalary: $6 - $8 per hour, depending on experienceWorkplace: RemotePreferred Candidate Location: LATAMOur client is seeking a highly organized and patient-focused Bilingual Medical Receptionist to support patient communication, scheduling, and front desk operations for a busy healthcare practice.
This role is critical in ensuring patients receive timely communication, appointments are managed efficiently, and administrative workflows run smoothly.As the primary point of contact, you will handle inbound calls, appointment scheduling, and patient follow-ups, helping patients stay informed, prepared, and engaged throughout their care journey.
A major focus of this role is reducing no-shows through proactive communication, including reminders, confirmations, and follow-ups.In addition to patient interaction, you will support key administrative functions such as referrals, insurance verification, authorizations, and document management.
Attention to detail is essential, especially when handling patient records and insurance-related processes.You will communicate regularly with patients via phone, text, and email, providing clear and professional guidance in both English and Spanish.
This role is adecuado for someone who thrives in a fast-paced, high-call-volume environment and is confident in managing multiple responsibilities while maintaining a high level of professionalism and empathy.Scope of Work / ResponsibilitiesPatient CommunicationAnswer inbound calls and manage phone receptionCall, text, and email patients for appointment reminders and updatesRespond to inquiries regarding insurance, copays, and appointmentsProvide pre-appointment instructions (e.g., medication reminders)Scheduling & CoordinationSchedule, reschedule,



and confirm appointmentsManage new patient referrals and bookingsHandle voicemail follow-ups and return callsMaintain organized scheduling workflows to reduce no-showsInsurance & DocumentationProcess insurance e-fax referralsManage authorizations and eligibility checksOrganize and track patient-related documentsOutbound SupportMake outbound calls for appointment confirmations and follow-upsConduct courtesy reminder calls prior to appointmentsGeneral Administrative SupportAssist with day-to-day administrative tasksMaintain accurate and organized records and workflowsTop 3 Priorities1.
Handle Inbound Calls and Phone ReceptionServe as the first point of contact by providing professional, efficient, and patient-friendly communication.2.
Confirm Appointments and Reduce No-ShowsProactively follow up with patients through calls, texts, and emails to ensure attendance and minimize schedule gaps.3.
Provide Administrative SupportManage referrals, authorizations, scheduling, and documentation with accuracy and attention to detail.RequirementsRequired Skills and ExperienceCore SkillsStrong phone etiquette and professional communication skillsSolid understanding of medical terminology (ophthalmology preferred)High attention to detail, especially for insurance and documentation tasksAbility to multitask in a fast-paced, high-volume environmentExperience with scheduling, patient coordination, and administrative workflowsFamiliarity with insurance processes, authorizations, and e-fax systemsTechnical SkillsComfortable using practice management systems and communication toolsAbility to quickly learn systems such as Medics Premier, Weave, or similar platformsBasic proficiency in email, spreadsheets, and documentation toolsPreferred ExperienceBackground in healthcare (Medical Assistant, Medical Receptionist, or similar role)Experience in high-call-volume clinics or fast-paced environmentsKnowledge of appointment scheduling and no-show reduction strategiesLanguage RequirementBilingual in English and Spanish (required)



for effective patient communicationKey QualitiesPatient-focused with empathy and professionalismReliable and consistent in attendance and performanceOrganized and detail-orientedProactive and solution-orientedAble to work independently with minimal supervisionCalm and professional under pressureBasic requirementsMust be proficient in speaking and writing English very clearlyMust have relevant work experienceBe able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory)Must be available for video meetings with your camera on (when needed)Technical requirementsDevice: Reliable laptop or desktop computer.Internet: High-speed connection (minimum 10 Mbps).
Audio: Noise-canceling headset.Video: Webcam for virtual meetings.Workspace: Quiet, professional environment.BenefitsDedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client's needs and schedule.Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client.
Paid time off is optional and only if offered by the client.Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.These are optional resources and client-approved allowances available to you as an independent contractor.
Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

📌 Bilingual Medical Receptionist (Hermosillo)
🏢 Winning Assistants
📍 Hermosillo