We are a young and scrappy short-term rental company operating in Vermont (https://welovevt.com), looking for a resourceful, detail-oriented Operations Coordinator (Virtual Assistant) based in Baja California. This role is idóneo for someone who thrives in a fast-paced environment, can juggle multiple responsibilities, and is eager to help shape and document operational processes as we grow.

Key Responsibilities:

- Communicate with guests to ensure a seamless experience, primarily over text.

- Coordinate cleaners, maintenance teams, and vendors (text, voice memos, and calls).

- Troubleshoot and resolve unexpected issues as they arise. Many of these issues might be related to mechanical components of a property. Must be knowledgeable or willing to learn all about these systems.

For example, heating and ventilation systems, well pumps, plumbing, electrical, etc. We can guide the learning of all of these, but need to be willing to learn enough about these systems to help guests troubleshoot the basics when things don't work as expected. Also need to be willing to dive deeper into these systems to coordinate maintenance technicians.

- Assist in developing and documenting processes for efficiency.

- Help with assembling listings (descriptions, photos including edits that we'll teach, etc).





- Some of the work can be done from a smart phone while you're out and about, but you'll end up doing most from computer

- Stay "on call" for urgent guest needs
- The only reason we're looking for a candidate in Baja is to have more coverage of hours for guest communications. 6pm Baja time is 9pm Vermont time. Guests still expect an answer at that time, but nobody living in Vermont time wants to be responding to guest messages at 9pm :)

What We’re Looking For:

- Excellent English skills

(both written and spoken).

- Strong communication and organizational abilities.

- A proactive problem solver who can think on their feet.

- Detail-oriented and able to manage multiple moving parts.

- Willingness to learn new things

- Reliable internet connection, computer with webcam/microphone, and a smartphone and extreme comfort with diving into new, unknown online tools

BONUS POINTS FOR:

- Property maintenance or mechanical experience

- Experience with any of these systems: Hostaway, Breezeway, Airbnb, VRBO, Google Chat, Google Drive, Quo

If you’re adaptable, resourceful, and excited to be part of a growing company, we’d love to hear from you! We are looking for the right candidate to grow with us ?

📌 Remote Executive Assistant for Airbnb Management in USA (Baja California-based)
🏢 We Love Real Estate
📍 Baja California