SIP & Voice Integration Engineer

About Softtek

Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 15 General Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India. Softtek helps improve and produce predictable outcomes for top-tier corporations in over 20 countries. Softtek is the creator and a leader of the nearshore industry.

For more information on what we do, who we are, and career opportunities, visit www.softtek.com

Requirements

- Hands-on experience with SIP protocol, particularly in troubleshooting and technical support.
- Experience working with multiple agent connectivity platforms, including Cisco, Avaya, RingCentral, Mitel, and others.
- New Integrations / Implementation
- L2 Support / Troubleshooting
- Configure and troubleshoot SIP trunks, SIP signaling, call routing, RTP/media streams, DTMF, and DID/phone-number routing.




- Support both inbound and outbound voice call flows.
- Strong understanding of SIP call flows and common SIP methods/responses.
- Experience configuring and troubleshooting SIP trunks, SBCs, PBXs, and contact-center platforms.

Responsibilities

- Support call-transfer scenarios between AI Agents and contact-center agents/queues.
- Work with customer network and telephony teams to define connectivity requirements and resolve integration issues.
- Participate in technical discovery sessions to understand the customer's existing telephony architecture and recommend the appropriate voice integration approach.
- Support testing, UAT, production deployment, and post-go-live troubleshooting.
- Produce technical

Required Languages

English advanced

Possible Job location(s)

Remote-Hybrid / Mexico

📌 SIP & Voice Integration Engineer (México)
🏢 SOFTTEK
📍 México