This role is critical to ensuring reliable, high-performing payment operations across general markets. You’ll reduce outages, improve partner performance, and build scalable systems that directly impact customer experience and support growth in a 24/7 payments environment.Responsibilities- Lead performance improvement and monitoring in our payment corridors in the region, including in Colombia, Mexico, Brazil, Guatemala and beyond. Identify & track the metrics that matter.- Foster strong working relationships with payout partners across markets. Collaborate with partners on troubleshooting issues and potential performance improvements.- Reduce our technical outages over time by tracking why they happen & working across teams to remove the issues at the root.- Build robust systems, governance tools, analytical dashboards and playbooks to streamline internal and payout partner operations and reporting.- Working cross-functionally with highly technical and specialized product/engineering colleagues across the organization to build scalable systems.- Collaborate with growth, engineering, product,



business development, and support teams to prepare for new market and payout partner launches.- The Company is a 24/7 business & we do anticipate infrequent night/weekend work resolving critical issues.Requirements- Ability to independently lead projects, identify operational problems & deliver solutions cross-functionally. This includes performing analysis, designing process solutions and working with technical team(s) on implementation.- Strong organizational skills and the ability to manage multiple time-sensitive priorities in a fast-paced startup environment.- 5+ years of experience in finance, technology, operations, or a similar field at a start-up or tech company. Experience in payment operations is a plus.- Strong written and verbal communication skills.- Proficiency in Excel, SQL a must.- Emerging market experience strongly preferred.- English and Spanish language proficiency required.#J-18808-Ljbffr

📌 Technical Operations Manager - Mexico City, CDMX (Nezahualcóyotl)
🏢 MissionHires
📍 Nezahualcóyotl