19 sep
|
Helix Workforce
|
Durango
19 sep
Helix Workforce
Durango
The Support Supervisor oversees User Support teams, manages escalations, and ensures service quality. This role also serves as a key communication bridge with US teams.Key Responsibilities- Train and supervise User Support staff.- Handle first-level escalations.- Monitor support quality and performance.- Compile monthly reports on common and time-consuming issues.- Communicate insights to US Support and Product teams.- Support team growth and scaling.RequirementsRequirements- Business-level English (spoken and written).- Proven experience leading support teams.- Strong analytical and reporting skills.- Ability to manage up to 50 support agents (initially 10 Office Support Users).- Excellent leadership and communication skills.BenefitsLocationOn-site – Torreón, Coahuila, MexicoCompensationOpen and negotiable.
📌 Support Supervisor (Durango)
🏢 Helix Workforce
📍 Durango