Remoto: Teletrabajo

ABOUT DIAMOAt DIAMO, we're building the future of hotel revenue. Our AI-powered platform combines dynamic pricing, digital marketing, and booking optimization into one seamless system, giving independent hotels the tools they need to win.Backed by leading investors and trusted by a rapidly growing portfolio of boutique hotels, DIAMO is scaling fast and looking for ambitious people to help accelerate our growth. We're a young, energetic, and results-driven team, fully remote and obsessed with helping independent hoteliers compete at the highest level.THE ROLEAs a Revenue Manager, you will play a pivotal role in serving our customers, with a focus on properties and markets outside the US. You will primarily engage with customers throughout ongoing management and contract renewals, and step in as overflow support during onboarding when the team's onboarding volume requires it. Your revenue management expertise, fluency in Spanish, and understanding of international hospitality markets will allow you to build trusted relationships and drive customer satisfaction from day one, with minimal ramp-up. You will also collaborate closely with our sales team to continue growing DIAMO's customer base, and with our product team to help guide further platform innovation.WHAT YOU'LL DORevenue Management, Distribution & AnalysisRegularly assess pricing, distribution, and marketing strategies across your portfolio, bringing informed perspective on international market trends and best practicesCollaborate with customers to determine the best revenue strategy to maximize performance,



accounting for local and regional market dynamicsAssist customers with distribution issues and optimization relating to the channel manager, OTA connectivity, etc.Digital MarketingMonitor performance across pay-per-click campaigns (SEM, Metasearch, OTA Sponsored Listings) and effectively communicate results to clients as neededOngoing Customer ManagementRemain available to customers to provide additional training and help problem-solve when necessaryAnalyze performance and platform usage to proactively communicate to clients how they can better utilize the platformOnboarding Overflow SupportStep in on customer onboarding when volume exceeds the core onboarding team's capacityExecute on onboarding tasks, including platform integration, marketing set-up, and OTA optimization, as neededProvide training to customers to ensure fluency in the platformCollaborate Across TeamsBuild on your experience to drive further innovation within the DIAMO platform by working closely with the Product teamProvide feedback and insights to the Sales team to help further propel growthServe as a resource to the broader Revenue Success team on international market contextOUR ADECUADO CANDIDATEFluent in Spanish and English, written and verbalExperienced Revenue Manager: 2-4 years of revenue management experience, ideally spanning multiple international markets, with prior customer-facing experienceGlobally-Minded: You understand how revenue management strategy shifts across markets and can apply that judgment without extensive onboardingHighly-Organized: You remain calm in fast-paced environments and can increase efficiency through exceptional time management and organizational skillsExceptional Communicator: You excel at written and verbal communication and can adapt your communication style based on the stakeholder you are engaging withCustomer Journey Focused: You have a deep understanding of the customer journey and are adept at identifying key touchpoints and opportunities to enhance engagement and satisfactionData-Driven & Analytical: You have the strong ability to analyze revenue and marketing performance and deploy new strategies to maximize revenue and profitability for hotelsProblem-Solver: You are not afraid to get your hands dirty and can take initiative to enhance existing processesEntrepreneurial Spirit: You thrive in a startup environment and are motivated to help DIAMO get to the next levelLOCATIONRemote, based in Latin America.BENEFITSBase salary range: $65,000-$70,000 USDFull benefits and unlimited PTORemote work environment that encourages initiative and leadershipWork with highly talented individuals who are extremely passionate about DIAMO's future

📌 Revenue Manager (Ciudad de México)
🏢 DIAMO
📍 Ciudad de México