**Based in Mexico City**
**Building the relationships that hold our community together**
This Role Is Not for Everyone. That's the Point.
A community isn't a follower count, and it isn't a comment section you clear once a day. It's people who trust you enough to speak honestly, raise a concern, or show up in person — and it needs someone who genuinely wants to be there for all of it, not just the easy parts.
If you're the kind of person who can de-escalate a tense comment thread with tact, who notices when engagement is quietly slipping before anyone else does, and who treats every interaction as a relationship rather than a metric — keep reading.
**What You'll Actually Be Doing...**
This role comes down to building and protecting a genuine community, across every touchpoint. In practice, that means:
**Building real relationships.** You'll build and nurture relationships with our community across digital and in-person touchpoints — this isn't a one-way broadcast, it's a two-way relationship you actively invest in.
**Moderating with care.** You'll moderate and engage in our online community spaces — forums, groups, comment sections — keeping conversations safe, on-brand, and genuinely welcoming.
**Growing participation.** You'll develop initiatives that grow community participation and engagement, giving people reasons to show up and stay involved, not just reasons to scroll past.
**Being the bridge.** You'll act as the liaison between the community and internal teams, surfacing feedback and sentiment so the people making decisions actually hear what the community is saying.
**Bringing people together in person.** You'll plan and support community events, virtual and in-person, that turn online connection into something real.
**Reading the health of the community.** You'll track community health metrics and report on engagement trends, spotting shifts in sentiment before they become problems.




**Responding like it matters.** You'll respond to community inquiries in a timely, on-brand manner, because every response is a chance to reinforce trust or quietly erode it.
**Who Thrives Here**
- You handle conflict with tact, not avoidance — a tense thread doesn't rattle you.
- You're genuinely empathetic, not performatively friendly — people can tell the difference, and so can we.
- You're proactive about community health, not just reactive to complaints.
- You see feedback as a gift to pass along, not noise to filter out.
- You care as much about the person behind the comment as the comment itself.
**About You**
- 2+ years' experience in community management, customer engagement, or a related role.
- Strong interpersonal and conflict-resolution skills.
- Comfortable moderating online spaces and handling sensitive community issues with tact.
- Native or fluent Spanish, with working English for internal reporting.
- Experience with community platforms and/or social listening tools.
- An empathetic, proactive communicator with a genuine interest in relationship-building.
**Work Environment**
- Based in Mexico City, working closely with the wider marketing team.
- A mix of digital community management and in-person event support.
- An environment where sensitivity, tact, and genuine care are as important as the metrics.
**Why This Role**
You'll have real ownership over how people experience our community — how they're welcomed, heard, and brought together. It's a role where the relationships you build are the presente work, not a side effect of it.
If you're the person people trust to hear them, we want to hear from you.
**Job Types**: Full-time, Permanent
Pay: $19,000.00 - $21,000.00 per month
**Experience**:
- community management or customer engagement: 2 years (required)
- community platforms and/or social listening tools: 2 years (required)
**Language**:
- fluent Spanish, with working English for internal reporting (required)
Work Location: In person

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